Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage property survey instructions from enquiry to completion with a focus on client satisfaction.
- Company: Dynamic company specialising in property surveys and valuations across the UK.
- Benefits: Competitive salary, professional development, and a supportive office environment.
- Why this job: Take ownership of projects and make a real difference in the property industry.
- Qualifications: 2+ years in admin or client services, strong communication skills, and attention to detail.
- Other info: Fast-paced role with opportunities for growth and learning in a professional setting.
The predicted salary is between 36000 - 60000 £ per year.
We manage property survey and valuation instructions for clients across the UK. We coordinate a trusted panel of surveyors and valuers and deliver a smooth, professional experience for brokers, lenders, and property owners. Our work is fast-paced, detail-critical, and client-facing — and we pride ourselves on doing it well.
We are looking for a sharp, reliable, and confident Instruction Manager to join our office-based team and own the process from enquiry to completion.
About the Role:
This role involves managing each survey instruction from A to Z. You’ll handle client enquiries, assign the appropriate surveyor, monitor progress, and keep all parties updated. It requires excellent communication skills, professional discretion, and the ability to juggle tasks without dropping the ball. This is not a junior admin role — you’ll be taking full responsibility for each case and expected to follow through independently.
Key Responsibilities:
- Handle incoming enquiries via phone and email
- Assign surveyors based on job type, location, and availability
- Monitor each instruction from start to finish
- Communicate with clients, surveyors, brokers, and lenders
- Chase outstanding tasks, updates, or documents as needed
- Maintain clear and accurate records
- Represent the company professionally at all times
Experience and skills Required
You Must Have:
- 2+ years’ experience in admin, client services, or coordination
- Excellent written and spoken English
- Strong attention to detail – accuracy is essential
- Confidence making phone calls and chasing updates
- Ability to manage multiple cases with calm and control
- A proactive mindset – you don’t wait to be told what to do
- Full-time availability (office-based, no remote/hybrid)
Bonus Points For:
- Experience in property, surveying, mortgage, or legal admin
- Familiarity with CRM systems or instruction workflows
Survey Instruction Manager in London employer: Jewel
Contact Detail:
Jewel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Survey Instruction Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can confidently discuss your experience and how it relates to managing survey instructions. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples where you've successfully managed multiple tasks or projects. This will demonstrate your ability to juggle responsibilities like a pro!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team and ready to take on the challenge!
We think you need these skills to ace Survey Instruction Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your admin and client service experience, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Instruction Manager role. Mention specific examples of how you've managed tasks independently and communicated effectively with clients.
Showcase Your Communication Skills: Since this role is client-facing, it’s crucial to demonstrate your excellent written and spoken English. Make sure your application is clear, concise, and free from errors — we want to see your professionalism right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive — just what we like to see!
How to prepare for a job interview at Jewel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Survey Instruction Manager. Familiarise yourself with the process from enquiry to completion, and be ready to discuss how your experience aligns with managing survey instructions effectively.
✨Showcase Your Communication Skills
Since this role is client-facing, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with clients or managed multiple stakeholders in previous roles, as this will demonstrate your ability to juggle tasks without dropping the ball.
✨Demonstrate Attention to Detail
Accuracy is key in this position, so be prepared to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, whether it was in record-keeping or managing complex cases.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their processes, team dynamics, or challenges they face. This shows your proactive mindset and genuine interest in the role, making you stand out as a candidate.
