At a Glance
- Tasks: Lead and develop a team to ensure high-quality client care and drive business growth.
- Company: Join JEVS Care at Home, a mission-driven organisation dedicated to client satisfaction.
- Benefits: Enjoy health insurance, generous paid time off, and retirement benefits.
- Other info: Opportunity for regional travel and dynamic work with a focus on community engagement.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Bachelor’s degree and 5-7 years of experience in home care or related fields.
The predicted salary is between 60000 - 70000 £ per year.
JEVS Care at Home is seeking a detail-oriented, mission-driven Associate Director of Client Care to join our team. The Associate Director of Client Care will be responsible for driving business growth in the Delaware market while overseeing all aspects of client and caregiver operations, including recruitment, on-call coordination, retention, compliance, and office performance metrics. This role will ultimately lead and develop a team to support these functions. The Associate Director of Client Care ensures clients receive consistent, high-quality care in accordance with JEVS Care at Home policies and procedures, industry standards, and all applicable laws and regulations. This position reports directly to the Area Director.
Key Responsibilities
- Strategically plan and budget for sustainable growth of office/team/business unit.
- Coordinate planning with Area Director, VP and/or Sr VP.
- Manage the office/team in relation to Key Performance Indicators (KPIs), for example: growth, gross margin, overtime, utilization of authorized hours, EVV compliance, Client and Caregiver satisfaction etc.
- Develop and maintain a seamless referral/start of care process.
- Establish and maintain relationships with referral sources, service coordination agencies, and Managed Care Organizations.
- Monitor the quality and relevance of all services provided by the office and caregivers to ensure compliance and Client satisfaction.
- Conduct intakes and customer service home visits as needed.
- Conduct periodic observations of intakes and home visits to ensure all policies and procedures are being followed and proper documentation is being completed in the most efficient manner.
- Responsible for the data collection, maintenance and timely submission of established reports.
- Ensure EVV compliance by monitoring weekly key metrics, such as missing time sheets report, prebilling report.
- Lead Recruitment and Retention to execute the recruiting strategy.
- Support agency growth by engaging in client and caregiver outreach, identifying opportunities to expand service delivery, assist with sales, marketing and public relations efforts as assigned.
- Perform outreach functions including attending health fairs, community events, and other activities, as required.
- Perform additional duties/special projects and reports, as assigned.
Required Education and Experience
- Bachelor’s Degree in Human Services, Business Administration, or related field.
- 5-7 years of experience working in Home Care, with DMMA, elderly, and/or disabled population helpful.
- Experience with case management/coordination, records/utilization management, preparing reports, or other documentation desirable.
- Proven track record of growing a business.
- Knowledge of HHAeXchange preferred.
Physical Requirements
- May require sitting, standing, or walking on a level surface for periods throughout the day.
- May require lifting up to 20 pounds.
- Regional travel up to 50% required to other JEVS locations, home visits and other related functions.
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Generous paid time off
- Retirement benefits
The base pay for this position ranges from $60,000 to $70,000 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Care at Home provides to recognize employees for their work. JEVS provides competitive benefits; we believe that benefits should support you at work and at home.
Please visit the benefits page of our careers site for more details. For more information about JEVS Care at Home, please visit our website: jevsathome.org
Associate Director of Client Care in Dover employer: JEVS Care at Home
JEVS Care at Home is an exceptional employer that prioritises the well-being and professional growth of its employees in Dover, DE. With a strong commitment to providing high-quality care, the company fosters a collaborative work culture where team members are empowered to lead and innovate. Employees benefit from comprehensive health and retirement plans, generous paid time off, and opportunities for community engagement, making it a rewarding place to build a meaningful career in client care.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director of Client Care in Dover
✨Tip Number 1
Network like a pro! Reach out to your connections in the home care industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JEVS Care at Home thoroughly. Understand their mission, values, and recent developments. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in client care and business growth strategies.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the JEVS Care at Home team.
We think you need these skills to ace Associate Director of Client Care in Dover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in home care and client management. We want to see how your skills align with the role of Associate Director of Client Care, so don’t hold back!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive business growth and improve client satisfaction. Numbers speak volumes, so include metrics where possible!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your passion for client care shines through without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JEVS Care at Home
✨Know Your Stuff
Before the interview, make sure you thoroughly understand JEVS Care at Home's mission and values. Familiarise yourself with their services and how they impact client care. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Associate Director of Client Care, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed teams or projects. Highlight your ability to drive growth and improve performance metrics, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to client care, compliance, or team management, and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans, challenges they face in the Delaware market, or how they measure success in client satisfaction. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
