Passenger Service Agent - Manchester Airport

As a member of our Ground Operations Team at Manchester Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the role?

• Create Memories: Throughproviding our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and always communicating clearly and professionally.

What will you need?

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
• Are adaptable, self-motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.

What can we offer you?

• Hourly rate of £13.72, plus an extra £3.43 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part-time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 30 hour per week contracts available on a Fixed Term basis until November 2027.
• Rostered Shifts: Airports operate around the clock, and our teams do too. This means you’ll work a varied roster covering early starts, late finishes, weekends and bank holidays. Your working week can include a mix of shorter and longer shifts, with some shifts lasting up to 12 hours. Your exact shift times and pattern will depend on the needs of the operation, but you’ll typically work no more than 4 consecutive shifts before having 2 rest days. Depending on operational requirements, there may also be opportunities during your contract to increase your hours or work additional overtime.
• Rosters are provided 4 weeks in advance.