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For Companies At a Glance
- Tasks: Manage Crew calls and provide essential administrative support in a dynamic environment.
- Company: Join a leading UK airline with a strong reputation in the aviation industry.
- Benefits: Fixed-term contract with a 4 on 4 off shift pattern for work-life balance.
- Why this job: Be part of a vibrant team and enhance your customer service skills in aviation.
- Qualifications: Strong customer service skills and ability to thrive under pressure.
- Other info: Exciting opportunity to grow within a fast-paced airline environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading airline in the United Kingdom is seeking a Crew Support Desk Assistant to join their Crewing Team. This role requires managing Crew calls and providing administrative support in a fast-paced environment.
Applicants should demonstrate strong customer service skills and the ability to manage workloads effectively, especially in pressurized situations.
The position is a fixed-term contract operating on a 4 on 4 off shift pattern.
Crew Support Desk Specialist - Aviation Rostering & Ops in Yeadon employer: Jet2
Contact Detail:
Jet2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Support Desk Specialist - Aviation Rostering & Ops in Yeadon
✨Tip Number 1
Get to know the company! Research the airline's values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about managing Crew calls, think of scenarios where you might need to handle tricky situations. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your multitasking abilities. You might want to create a mock-up of a busy day at work to see how you handle pressure and workload management.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows us that you're serious about joining our crew. Don't miss out on this opportunity!
We think you need these skills to ace Crew Support Desk Specialist - Aviation Rostering & Ops in Yeadon
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and supported customers in the past, especially in busy environments.
Tailor Your Application: Don’t just send a generic application! We love it when you customise your CV and cover letter to reflect the specific skills and experiences that match the Crew Support Desk role. It shows us you’re genuinely interested!
Keep It Clear and Concise: In a fast-paced role like this, clarity is key. Make sure your application is easy to read and straight to the point. We appreciate well-structured applications that get to the heart of your qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jet2
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Crew Support Desk Specialist. Familiarise yourself with aviation rostering and operations, as well as the specific challenges that come with managing crew calls in a fast-paced environment.
✨Showcase Your Customer Service Skills
Since this role heavily relies on strong customer service skills, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues under pressure. This will demonstrate your ability to manage workloads effectively.
✨Prepare for Pressurised Situations
Think about times when you've had to work under pressure and how you managed those situations. Be ready to discuss these scenarios during the interview, as it will show your potential employer that you can thrive in a demanding environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for rostering, or how they handle peak times. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
