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- Tasks: Create memorable experiences by providing friendly customer service at Leeds Bradford Airport.
- Company: Join a dynamic Ground Operations Team at a leading airport.
- Benefits: Competitive hourly rate, extra pay for unsociable hours, and generous holiday entitlement.
- Why this job: Be part of a team that ensures smooth travel experiences for customers.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
- Other info: Enjoy free parking, rest areas, and a rewarding referral scheme.
The predicted salary is between 13 - 16 £ per hour.
As a member of our Ground Operations Team at Leeds Bradford Airport, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self-motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £***** , plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part-time hours).
- Recommend a Friend scheme (£250 for successful referrals).
Passenger Service Agent in Ledston employer: Jet2
Contact Detail:
Jet2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent in Ledston
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your cover letter or during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to stay calm under pressure. Role-play with a friend or family member to get comfortable with handling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend job fairs. This can give you insider info and maybe even a referral, which can really boost your chances!
✨Tip Number 4
Be ready for the interview! Prepare answers that highlight your adaptability and teamwork. Use examples from past experiences to show how you’ve handled challenges, especially in fast-paced environments.
We think you need these skills to ace Passenger Service Agent in Ledston
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating memorable experiences for our customers!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your skills and experiences that relate directly to the role of a Passenger Service Agent.
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your adaptability and teamwork skills will help us provide outstanding service at Leeds Bradford Airport.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jet2
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your passion for helping others.
✨Stay Calm Under Pressure
The airport environment can be hectic, so it's important to convey your ability to stay calm and focused. Prepare to discuss how you've handled stressful situations in the past, especially in fast-paced settings. This will reassure the interviewer that you can manage disruptions effectively.
✨Teamwork Makes the Dream Work
As a Passenger Service Agent, you'll need to work closely with your colleagues. Think of times when you've successfully collaborated with a team to solve a problem or improve a process. Highlighting your teamwork skills will show that you're a great fit for their collaborative culture.
