At a Glance
- Tasks: Lead and manage customer service operations at Leeds Bradford Airport.
- Company: Join a dynamic team delivering VIP service in a fast-paced environment.
- Benefits: Flexible shifts, hands-on experience, and opportunities for personal growth.
- Other info: 40-hour fixed-term role with varied shifts, including weekends.
- Why this job: Be an ambassador for exceptional customer service and safety culture.
- Qualifications: Strong leadership skills and a passion for customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
At Leeds Bradford Airport, we are proud to deliver a VIP Service to our customers. We have a fantastic opportunity as a Customer Helper - Front of House Duty Manager on a Fixed Term basis.
As a Duty Manager, you will oversee the safe and efficient running of the customer-facing operation, whilst liaising with service providers to ensure the best customer service is delivered in all areas of the operation. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of all operational activities. You will also work closely with our third-party partners to ensure adherence to service specifications.
This is an exciting opportunity to play a key role in the continued growth of our business.
What will you do as a Customer Helper - Front of House Duty Manager?
- Lead and manage the day-to-day operational performance on each shift.
- Manage our customer-facing teams, driving forward our Customer is VIP focus at every opportunity.
- Work closely with our service providers, airport and head office colleagues to ensure high standards of service.
- Support and develop your customer-facing teams, including all aspects of people management.
- Play a pivotal role as an ambassador of our safety-first culture, making sure your team drives the culture through every aspect of their work.
- Work closely with your management colleagues to deliver an efficient and friendly service that meets the needs of our customers and promotes our brand values.
This is a varied and fulfilling role with people and operational responsibility and will play a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets. This role is available on a 40 hour per week Fixed Term basis until November. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends.
Front Of House Duty Manager: Leeds Bradford Airport in Ledston employer: Jet2
At our company, we pride ourselves on fostering a dynamic and supportive work environment at Leeds Bradford Airport, where every team member is valued and empowered to deliver exceptional customer service. As a Front of House Duty Manager, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a vibrant atmosphere that prioritises safety and teamwork. Join us to be part of a dedicated team that is committed to excellence and making every customer's experience a VIP one.
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Duty Manager: Leeds Bradford Airport in Ledston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Leeds Bradford Airport. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for customers.
✨Tip Number 3
Be prepared with questions! Show that you’re genuinely interested in the role by asking about team dynamics, training opportunities, and how they measure success in customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Front Of House Duty Manager: Leeds Bradford Airport in Ledston
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can embody our VIP service ethos and make a real difference in the customer experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience and skills that align with our job description, especially your leadership and operational management abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for our team at Leeds Bradford Airport.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Jet2
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific services they provide at Leeds Bradford Airport. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front of House Duty Manager, you'll be leading teams and ensuring top-notch customer service. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can drive a VIP customer experience and maintain high operational standards.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about potential challenges you might encounter in this role and how you would address them. Practising these scenarios can give you the confidence to respond effectively during the interview.
✨Demonstrate Your Flexibility
This role requires working on a shift basis, including weekends. Be ready to discuss your availability and willingness to adapt to the needs of the operation. Showing that you're flexible and committed to supporting the team will make a positive impression on your interviewers.
