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- Tasks: Deliver top-notch IT support and ensure reliable technology for exceptional customer service.
- Company: Join Jet2.com, a leading travel company with a focus on innovation and teamwork.
- Benefits: Enjoy profit share, annual pay reviews, and exclusive discounts on flights and holidays.
- Why this job: Be part of a dynamic team that redefines travel experiences for millions.
- Qualifications: Experience in MS 365, end-user support, and strong people skills are essential.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Senior IT Field Services Engineer, our IT Field Services Engineer plays a key role in delivering outstanding customer service across a highly skilled IT Support Team. You will ensure colleagues across Jet2.com, Jet2holidays and the wider group have the reliable technology they need to deliver exceptional service to our customers.
As our IT Field Services Engineer, you’ll have access to a wide range of benefits including:
- Access to a generous discretionary profit share scheme
- Annual pay reviews
- Colleague discounts on Jet2.com flights and Jet2holidays packages
What you’ll do:
- Regularly travel to both UK and overseas bases.
- Proactively visit sites to complete scheduled work, break/fix responses and take part in company-wide projects, ensuring equipment is tested, compliant and ready to support operational teams.
- Build and maintain strong professional relationships with colleagues across different bases, supporting Service Improvement activity, acting as a trusted on-site IT presence and a positive representative of the IT department.
- Carry out Site Health Checks and resolve incidents efficiently - always keeping the end customer experience in mind.
What you’ll have:
- This role suits someone who enjoys working independently, is confident managing their own workload and projects, and is able to take full ownership of tasks from planning through to delivery.
- Have excellent people skills, strong organisation, and the confidence to work both autonomously and as part of a wider team.
- Strong experience in MS 365 and general end-user device support, along with basic knowledge of Networking, Cabling and Patching (LAN, TCP/IP, DHCP, DNS, VPN).
- Be a versatile engineer who enjoys hands-on work across multiple locations, contributes effectively to large-scale IT projects, and adapts to different operational environments.
- A commitment to knowledge sharing, continuous improvement, and effective workload management is essential.
- Experience with ServiceNow and ITIL principles would be beneficial.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
IT Field Services Engineer in Derby employer: Jet2
Contact Detail:
Jet2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Services Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to current employees at Jet2.com or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT scenarios. Think about how you'd handle specific tech issues or customer service situations. We want you to show off your problem-solving skills and people skills!
✨Tip Number 3
Dress the part! Even if the company culture is casual, looking smart can make a great first impression. It shows you’re serious about the role and respect the opportunity.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace IT Field Services Engineer in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Field Services Engineer role. Highlight your experience with MS 365, networking, and any hands-on projects you've tackled. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your commitment to customer service and teamwork, as these are key for us.
Showcase Your People Skills: Since this role involves building relationships across different teams, make sure to highlight your excellent people skills in your application. Share examples of how you've successfully collaborated with others or resolved conflicts in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Jet2
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS 365 and end-user device support. Be ready to discuss your experience with Networking, Cabling, and Patching. The interviewers will want to see that you can handle the technical aspects of the role confidently.
✨Show Off Your People Skills
Since this role involves building relationships across different teams, be prepared to share examples of how you've successfully collaborated with others in the past. Highlight your excellent communication skills and how you’ve contributed to a positive team environment.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've resolved IT issues efficiently. Be ready to explain your thought process and how you prioritised tasks to ensure minimal disruption to the end customer experience. This will show your ability to think on your feet.
✨Emphasise Your Commitment to Improvement
Talk about your dedication to continuous learning and knowledge sharing. Mention any experiences where you've implemented improvements or contributed to service enhancement projects. This aligns perfectly with the company's focus on service improvement and operational excellence.