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- Tasks: Lead and manage customer-facing teams at Leeds Bradford Airport, ensuring top-notch service.
- Company: Join Jet2.com, a leading airline known for its VIP customer service.
- Benefits: Enjoy competitive salary, 34 days holiday, and exclusive discounts on travel.
- Why this job: Be a key player in delivering exceptional customer experiences and operational excellence.
- Qualifications: Proven leadership in fast-paced environments and a passion for customer service.
- Other info: Flexible shifts with opportunities for career growth until November 2026.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Jet2.com we are proud to deliver a VIP Service to our customers. We have a fantastic opportunity as a Customer Helper - Front of House Duty Manager at Leeds Bradford Airport on a Fixed Term basis! As a Duty Manager you will oversee the safe and efficient running of the Jet2.com customer‑facing operation, whilst liaising with service providers to ensure the best customer service is delivered in all areas of the operation. In this hands‑on role, you will actively engage with our customers, leading by example to ensure the delivery of all operational activities. You will also work closely with our third‑party partners to ensure adherence to Jet2.com’s service specifications. This is an exciting opportunity to play a key role in the continued growth of our business.
Responsibilities
- Lead and manage the day‑to‑day operational performance on each shift.
- Manage our customer‑facing teams, driving forward our Customer is VIP focus at every opportunity.
- Work closely with our service providers, airport and head office colleagues to ensure high standards of service.
- Support and develop your customer‑facing teams, including all aspects of people management.
- Play a pivotal role as an ambassador of our safety‑first culture, making sure your team drives the culture through every aspect of their work.
- Work closely with your management colleagues to deliver an efficient and friendly service that meets the needs of our customers and promotes our brand values.
This is a varied and fulfilling role with people and operational responsibility and will play a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets. The role is available on a 40 hour per week Fixed Term basis until November 2026. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
Qualifications & Key Attributes
The successful candidate will already be demonstrating Role Model behaviours. With a proven track record of leading large, customer‑facing teams operational in a fast‑paced airline environment, you will have the ability to show flexibility and forward‑thinking in challenging operational situations. We’re looking for inspirational leaders, committed to the development of others. Previous experience of managing people and processes within a customer‑focused airline environment is required.
What We Offer
- Excellent salary, with annual pay review
- Contributory pension scheme
- Duty management bonus scheme
- 34 days holiday entitlement per annum (including Bank Holidays)
- 3 x salary life assurance
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Access to Mental Health First Aiders
- Many retail discounts on travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
Help us to send our all‑important customers on holiday with Jet2.com and Jet2holidays!
Closing Date for Applications: Friday 27th February 2026
Front of House Duty Manager: Leeds Bradford Airport in Yeadon employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Duty Manager: Leeds Bradford Airport in Yeadon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Jet2.com or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you truly embody the 'Customer is VIP' mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Jet2.com family.
We think you need these skills to ace Front of House Duty Manager: Leeds Bradford Airport in Yeadon
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to make customers feel like VIPs, just like we do at Jet2.com!
Be a Team Player: Emphasise your ability to lead and support teams. Share examples of how you've developed others and created a positive working environment, as this is key for us in delivering top-notch service.
Flexibility is Key: Since the role involves shift work, let us know about your flexibility and adaptability in previous roles. We appreciate candidates who can handle the fast-paced nature of the airline industry!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board with Jet2.com.
How to prepare for a job interview at Jet2.com
✨Know the Company Inside Out
Before your interview, make sure you research Jet2.com thoroughly. Understand their values, mission, and what sets them apart in the airline industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, managed operations, or resolved conflicts. Highlight how you can inspire and develop others while maintaining high service standards.
✨Emphasise Customer Service Excellence
Jet2.com prides itself on delivering a VIP service. Be ready to discuss how you prioritise customer satisfaction in your work. Share specific instances where you've gone above and beyond for customers, and how you plan to instil that same ethos in your team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about potential challenges you might encounter as a Duty Manager and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.