Product Manager, Marketing Services

The Product Marketing Manager leads the delivery of multi-channel hotelier marketing activity, ensuring campaigns, brochure production and events are executed accurately, on time, and in line with agreed SLAs. Managing and developing a high-performing team, they oversee workload planning, stakeholder communication, and continuous process improvement to ensure smooth and efficiently run Product and Hotelier marketing campaigns.

Key Responsibilities:

• Lead a small team in the delivery of all Product-related marketing, brochure production and event fulfilment tasks.
• Partner with business stakeholders including Marketing and Trade teams to lead Product coordination of marketing activities, ensuring clear requirements and timelines to enable smooth delivery.
• Develop broad commercial awareness and work closely with the Product Seasonal team to understand commercial priorities and opportunities, translating these into the team’s ways of working, focus and delivery priorities.
• Provide timely updates to relevant stakeholders and act as the first escalation and remedy point for issues related to Product-related marketing activity.
• Coach the team on accuracy, quality standards, and best-practice processes.
• Performance manage the team owning performance reviews, feedback and formal development.
• Take ownership for training new processes out to the team as and when required.

Requirements:

• Proven experience in marketing campaign co-ordination or fulfilment, leading a team to deliver multiple concurrent activities accurately and on time.
• Strong working knowledge of Microsoft Office applications, particularly Excel, Outlook and PowerPoint.
• Demonstrable experience in workload planning and resource allocation within a fast-paced environment.
• Experience and knowledge of the travel industry would be desirable.

Join us as we redefine travel experiences and create memories for millions of passengers.