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- Tasks: Welcome customers, check-in flights, and ensure timely departures.
- Company: Join Jet2.com, a leading airline known for exceptional customer service.
- Benefits: Earn £12.17/hour plus bonuses, enjoy free parking, and 34 days holiday!
- Why this job: Be part of a dynamic team, solve problems, and make every customer feel special.
- Qualifications: No experience needed; just bring your passion for customer service!
- Other info: Flexible shifts with a rolling schedule; perfect for students!
As a member of our Ground Operations Team at Edinburgh Airport our Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers.
Why join as Passenger Service Agent?
We offer our valued Passenger Service Agent colleagues a range of benefits including:
- Hourly rate of 12.53 per hour, plus an extra 3.13 per hour for unsociable hours (hours worked between 11:00pm – 04:59am).
- Free Car Parking for all our colleagues at the airport.
- Rest areas to relax during breaks and free refreshments during your shift.
- 34 days holiday entitlement per annum (pro rata for part time hours).
- Recommend a Friend scheme ( 250 for successful referrals) & pension scheme.
- Colleague discounts on Jet2holidays and holidays and flights.
- Annual pay review, our famous Red uniform, paid training course & much more!
What will you do as a Passenger Service Agent?
- Provide a warm and friendly welcome to our customers as they arrive at the airport & welcome them back from their holiday.
- Check-in customers for their flights, issue boarding passes, check passports and travel documents and assist our customers at our Self Service kiosks.
- Board our flights to ensure our flights depart on time.
- Follow the necessary safety and security procedures.
- Effectively support our customers and our operation in times of disruption and delays.
- Demonstrate a proactive approach to problem solving, working to resolving issues and overcome challenges.
- Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP.
We offer30 hours per week on a Fixed Term Contract basis until November 2025.
This is a rostered role that requires shift working, so flexibility is required. Shifts are a rolling 4 shifts on, 2 days off pattern and include frequent very early starts, late finishes & working weekends & bank holidays. You will receive you roster 4 weeks in advance.
What skills will I need?
This role is physically demanding, as you will be required to support our fast-paced operation, and you will be always on the go. We are seeking adaptable, self-motivated individuals with good time management skills. No previous experience is necessary – if you have a passion for Customer Service, resolving complex customer situations and love working as part of a team, apply today!
Only one application is permitted for the same role our Summer 2025 opportunities, therefore only apply for the Airport you wish to work at.
Passenger Service Agents - Edinburgh employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agents - Edinburgh
✨Tip Number 1
Familiarize yourself with the airport layout and the services offered by Jet2.com. This knowledge will help you provide better assistance to customers and demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. Focus on how to handle various customer situations, especially those that may arise during busy travel times.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability during the interview. Highlight any past experiences where you successfully managed changing circumstances or worked under pressure.
✨Tip Number 4
Show enthusiasm for the role and the company. Research Jet2.com’s values and mission, and be ready to explain why you want to be a part of their team at Edinburgh Airport.
We think you need these skills to ace Passenger Service Agents - Edinburgh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Passenger Service Agent position. Tailor your application to highlight your customer service experience and adaptability.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle challenging situations. Mention specific examples of how you've provided excellent service in the past.
Highlight Relevant Skills: In your CV, emphasize skills such as time management, teamwork, and problem-solving. Make sure to align these skills with the requirements mentioned in the job description.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jet2.com
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on creating a warm and friendly atmosphere.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging situations in the past. The interviewers will be looking for your ability to think on your feet and resolve issues effectively, especially during times of disruption or delays.
✨Highlight Your Flexibility
Since this position requires shift work and flexibility, be ready to talk about your availability and willingness to adapt to changing schedules. Mention any previous experience with shift work if applicable.
✨Communicate Clearly and Professionally
Practice clear and friendly communication. During the interview, ensure that you convey your thoughts in a professional manner, as effective communication is key to making customers feel valued and important.
