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- Tasks: Welcome customers, check-in flights, and ensure smooth operations at Bristol Airport.
- Company: Join Jet2.com, a leading airline known for exceptional customer service.
- Benefits: Earn £13.45/hour plus bonuses, enjoy free parking, and receive discounts on holidays.
- Why this job: Be part of a dynamic team, solve problems, and make every customer feel special.
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible shifts with 30-hour contracts until November 2025; roster provided 4 weeks in advance.
As a member of our Ground Operations Team at Bristol Airport our Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers. Why join Jet2.com as Passenger Service Agent? We offer our valued Passenger Service Agent colleagues a range of benefits including: Hourly rate of £13.85 per hour, plus an extra £3.46 per hour for unsociable hours (hours worked between 11:00pm – 04:59am). Free Car Parking for all our colleagues at the airport. Rest areas to relax during breaks and free refreshments during your shift. Discretionary profit share bonus scheme. 34 days holiday entitlement per annum (pro rata for part time hours). Recommend a Friend scheme (£250 for successful referrals) & pension scheme. Colleague discounts on Jet2holidays and Jet2.com holidays and flights. Annual pay review, our famous Red uniform, paid training course & much more! What will you do as a Passenger Service Agent? Provide a warm and friendly welcome to our customers as they arrive at the airport & welcome them back from their holiday. Check-in customers for their flights, issue boarding passes, check passports and travel documents and assist our customers at our Self Service kiosks. Board our flights to ensure our flights depart on time. Follow the necessary safety and security procedures. Effectively support our customers and our operation in times of disruption and delays. Demonstrate a proactive approach to problem solving, working to resolving issues and overcome challenges. Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feels like a VIP. We offer 20 hours per week contracts on a Fixed Term Contract basis until November 2025. This is a rostered role that requires shift working, so flexibility is required. Shifts are a rolling 4 shifts on, 2 days off pattern and include frequent very early starts, late finishes & working weekends & bank holidays. You will receive you roster 4 weeks in advance. What skills will I need? This role is physically demanding, as you will be required to support our fast-paced operation, and you will be always on the go. We are seeking adaptable, self-motivated individuals with good time management skills. No previous experience is necessary – if you have a passion for Customer Service, resolving complex customer situations and love working as part of a team, apply today! Only one application is permitted for the same role our Summer 2025 opportunities, therefore only apply for the Airport you wish to work at
Passenger Service Agent: Bristol Airport employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent: Bristol Airport
✨Tip Number 1
Familiarize yourself with the airport layout and operations. Knowing where key areas are, such as check-in counters and boarding gates, will help you feel more confident during the interview and demonstrate your proactive approach.
✨Tip Number 2
Showcase your customer service skills in your conversations. Think of examples from past experiences where you provided excellent service or resolved issues effectively, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Be prepared to discuss how you handle stressful situations. The role can be demanding, so sharing specific instances where you remained calm and solved problems will highlight your adaptability and self-motivation.
✨Tip Number 4
Demonstrate your flexibility regarding shift work. Since the position requires working various hours, expressing your willingness to adapt to different schedules will show that you're a great fit for the team.
We think you need these skills to ace Passenger Service Agent: Bristol Airport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Passenger Service Agent position. Tailor your application to highlight how your experiences align with these requirements.
Highlight Customer Service Skills: Since this role emphasizes customer service, make sure to showcase any relevant experience you have in this area. Use specific examples that demonstrate your ability to provide excellent service and handle challenging situations.
Show Flexibility and Adaptability: Mention your willingness to work flexible hours, including early starts, late finishes, weekends, and bank holidays. This is crucial for a role that requires shift work, so emphasize your adaptability in your application.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important traits for a Passenger Service Agent.
How to prepare for a job interview at Jet2.com
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on creating a warm and friendly atmosphere.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you faced challenges and how you resolved them. The interviewers will be looking for your ability to think on your feet and handle disruptions effectively, so have a few scenarios ready to share.
✨Highlight Your Adaptability
Since the role requires flexibility with shifts and working in a fast-paced environment, emphasize your adaptability. Talk about experiences where you successfully adjusted to changing circumstances or worked under pressure.
✨Communicate Clearly and Professionally
Practice clear and professional communication. During the interview, ensure you listen carefully to questions and respond thoughtfully. This will demonstrate your ability to communicate effectively with customers, making them feel valued.
