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- Tasks: Create memorable experiences by providing friendly customer service at Newcastle Airport.
- Company: Join Jet2.com, a leading airline known for its fantastic team culture.
- Benefits: Earn £12.53 per hour plus extra for unsociable hours, with great perks like free parking.
- Why this job: Be part of a dynamic team that makes travel enjoyable for customers.
- Qualifications: No experience needed, just a passion for customer service and teamwork.
- Other info: Flexible shifts with opportunities for career growth and annual pay reviews.
The predicted salary is between 12 - 16 £ per hour.
As a member of our Ground Operations Team at Newcastle Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Whilst previous experience is not required, we are looking for individuals who are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self-motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.
What can we offer you?
- Hourly rate of 12.53 pounds, plus an extra 3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part-time hours).
- Recommend a Friend scheme (250 pounds for successful referrals) and contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform and much more!
Contract Details
- 20 hour per week contracts available on a Fixed Term basis until November 2026.
- Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
- Rosters are provided 4 weeks in advance.
At Jet2.com and Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!
Passenger Service Agent - Newcastle in Newcastle upon Tyne employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Jet2.com and Jet2holidays, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for creating those unforgettable customer experiences.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Passenger Service Agent and how you'd handle them. Role-playing with a friend can help you feel more confident and ready to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Newcastle Airport. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our fantastic team and making memories for our customers!
We think you need these skills to ace Passenger Service Agent - Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about creating memorable experiences for our customers!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Passenger Service Agent. We love seeing how you can contribute to our team at Newcastle Airport!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Jet2.com and Jet2holidays.
How to prepare for a job interview at Jet2.com
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it's a part-time job or a volunteer position, be ready to share how you created positive experiences for others.
✨Stay Calm Under Pressure
The airport environment can be hectic, so prepare to discuss how you handle stress and stay focused during busy times. Think of specific situations where you managed to keep your cool and solve problems effectively, as this will demonstrate your ability to thrive in a fast-paced setting.
✨Emphasise Teamwork
Being part of a team is crucial in this role, so be prepared to talk about your experience working collaboratively. Share stories that highlight your adaptability and how you’ve supported colleagues during challenging situations. This will show that you’re a team player who can contribute positively to the Ground Operations Team.
