At a Glance
- Tasks: Create personalised customer journeys and optimise them through data insights and testing.
- Company: Join Jet2.Com, a leader in delivering unforgettable travel experiences.
- Benefits: Enjoy hybrid working, annual pay reviews, and 26 days holiday.
- Other info: Be part of a dynamic team focused on innovation and customer satisfaction.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience in customer journey development and a passion for data-driven decision making.
The predicted salary is between 50000 - 60000 £ per year.
Job Descriptionhackajob is collaborating with Jet2.
Com to connect them with exceptional professionals for this role.\ NAt Jet2.
Com and Jet2holidays we’re working together to deliver an amazing journey, literally!
We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights.
We couldn’t do it without our wonderful people.
In this role you will help to drive effective conversion through the development of impactful customer journeys that are relevant, personalised and continually optimised through testing.
Supported closely by Adobe, and working closely with marketing, analytics and tech teams you will build new impactful campaigns, and use data insights and testing to help continuously improve existing journeys.
From setting up new channels and supporting next best action decisioning that meets customer contact consent rules, you’ll develop journeys in Adobe Target and Adobe Journey Optimizer (AJO) that are relevant, follow consent rules, and are flexible enough to meet changing business and trading needs.
As our Lead Customer Journey Developer, you’ll have access to a wide range of benefits including: \ N Hybrid working (we’re in the office 2 days per week)\ N
- \ NAnnual pay reviews
- \ N
- 26 days holiday (plus
StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Journey Developer in Lenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jet2.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jet2.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Customer Journey Developer in Lenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jet2.com:Your cover letter is your chance to shine! Tell us why you want to work at Jet2.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jet2.com!
How to prepare for a job interview at Jet2.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
