At a Glance
- Tasks: Join the IT Service Management team to deliver reliable IT services and support major incidents.
- Company: Jet2, a leading travel company focused on unforgettable experiences.
- Benefits: Enjoy hybrid working, annual pay reviews, 26 days holiday, and a profit share scheme.
- Other info: Proactive team players will thrive in this role with excellent growth opportunities.
- Why this job: Make a real impact in IT service delivery while developing your career in a dynamic environment.
- Qualifications: Experience in IT Service Management and familiarity with ITSM tools like ServiceNow.
The predicted salary is between 30000 - 40000 £ per year.
As an IT Service Analyst, you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2. Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and ServiceNow administration, you'll help ensure services are ready for support, processes are operating effectively and performance is visible across the business. You'll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information.
As our new IT Service Analyst you'll have access to a wide range of benefits including:
- Hybrid working (we're in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
- Generous profit share scheme
We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. Working closely with technical teams, project teams and operational colleagues, you'll support a variety of Service Management activities across the business.
Major Incident Management – You'll support the coordination of Major Incidents and help drive actions through to resolution.
Problem Management – You'll help investigate recurring issues, identify root causes and track improvement actions.
Service Reporting – You'll produce performance reports and management information to support operational decision-making.
ServiceNow Administration – You'll help maintain ServiceNow, supporting data quality, governance and reporting requirements.
Supplier Performance – You'll support the review of supplier performance against agreed service levels and escalate any concerns where appropriate.
Experience working within an IT Service Management, IT Operations or IT Support environment.
Experience using ITSM tooling, ideally ServiceNow.
A good understanding of IT Service Management processes including Incident, Problem and Service Transition.
Experience producing reports, analysing data and presenting information in a meaningful way.
An ITIL Foundation qualification, or a willingness to work towards one.
Experience working within a multi-supplier IT environment would be advantageous.
You'll be proactive, detail-focused and keen to develop your career within IT Service Management as part of a team that supports the delivery of reliable and effective IT services across Jet2.
Join us as we redefine travel experiences and create memories for millions of passengers.
IT Service Analyst/Service Delivery Analyst in Leeds employer: Jet2.com
Jet2.com is an excellent employer that values impactful QA leadership within a supportive and collaborative environment. Located in the vibrant Leeds City Centre, employees benefit from a hybrid work model that promotes work-life balance, alongside opportunities for professional growth and development. The company fosters a culture of continuous learning, ensuring that team members are equipped with the latest skills and knowledge to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Analyst/Service Delivery Analyst in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Jet2.com values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Jet2.com might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Jet2.com!
✨Direct Apply to Jet2.com
Let's not forget to apply directly through the Jet2.com website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Analyst/Service Delivery Analyst in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Jet2.com.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Jet2.com. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Jet2.com
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
