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For Companies At a Glance
- Tasks: Visit various bases to upgrade and test end-user devices while managing your own schedule.
- Company: Join Jet2.com and Jet2holidays, a leading travel company redefining travel experiences.
- Benefits: Enjoy annual pay reviews, retail discounts, and colleague perks on flights and holidays.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact in travel.
- Qualifications: Strong interpersonal skills, experience with Microsoft 365, and a good understanding of networking fundamentals.
- Other info: Car allowance or electric vehicle option available; flexibility in working hours required.
As our new IT Field Services Engineer, you'll pro-actively visit bases to carry out pre-defined work as part of a large-scale company-wide project to upgrade and test end-user devices. This role is primarily based in Stansted but also regularly visiting all our bases across the South-East (Luton, Gatwick and Bournemouth). The core hours for this position are 8:30 - 17:30 however, you'll be expected to manage your own diary and work when needed, this may include weekend work. This role comes with a car allowance or a salary sacrifice electric company vehicle.
As our IT Field Services Engineer, you'll have access to a wide range of benefits including:
- Annual pay reviews
- Many retail discounts on travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
- Colleague discounts on Jet2holidays and Jet2.com flights
What you'll be doing:
- Site Health Checks
- Service Improvement Work
- Technical Project work
- Resolution of Incidents
- Relationship Management
- Problem Management
What you'll have:
- Excellent interpersonal skills, with high experience of building and maintaining relationships across all levels of the business
- Excellent verbal and written communication skills
- Comfortable working as part of a team but managing and prioritising your own workload and diary independently
- Microsoft 365 - Intune, Azure, and Exchange etc.
- Office 365 Suite
- Excellent Windows, MacOS, Android and iOS experience
- A good understanding of Networking fundamentals, working with Cisco and Meraki
- Installing, configuring, and supporting Printer hardware and software issues
- Being the smart 'hands and eyes' support for infrastructure Teams and escalating issues
- Taking ownership of all and any IT related requests and incidents, seeing through to completion
- Playing a key and prominent role in project work, planning delivering and supporting
- Experience using ServiceNow
- Ability to perform well under pressure and in time sensitive situations
- Document site processes and knowledge base article management
- A practical understanding of ITIL principles is desirable
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight.
IT Field Services Engineer employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Services Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Intune, and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your interpersonal skills by preparing examples of how you've successfully built relationships in previous roles. This is crucial for the IT Field Services Engineer position, as you'll be working closely with various teams across different locations.
✨Tip Number 3
Showcase your ability to manage your own workload effectively. Think of instances where you’ve successfully prioritised tasks or managed your time under pressure, as this will resonate well with the expectations of the role.
✨Tip Number 4
Research the company culture at Jet2.com and Jet2holidays. Understanding their values and mission can help you tailor your conversation during interviews, showing that you're not just a fit for the role but also for the company.
We think you need these skills to ace IT Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Field Services Engineer role. Focus on your interpersonal skills, technical expertise in Microsoft 365, and any experience with networking fundamentals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your ability to manage your own workload and work as part of a team.
Highlight Technical Skills: In your application, emphasise your proficiency with Windows, MacOS, Android, iOS, and any experience with ServiceNow. Be sure to mention your understanding of ITIL principles and your ability to document processes.
Showcase Problem-Solving Abilities: Provide examples in your application that illustrate your problem management skills and your experience resolving incidents. This will show the company that you can handle time-sensitive situations effectively.
How to prepare for a job interview at Jet2.com
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Intune, Azure, and Exchange. Highlight specific projects where you've successfully implemented or supported these technologies, as this will demonstrate your technical proficiency.
✨Demonstrate Relationship Management
Since the role requires excellent interpersonal skills, think of examples where you've built and maintained relationships across different levels of an organisation. Be ready to explain how you handle conflicts and foster collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Prepare scenarios where you've resolved incidents or improved service delivery, showcasing your ability to manage time-sensitive situations effectively.
✨Understand the Company Culture
Research Jet2.com and Jet2holidays to understand their values and mission. Be ready to discuss how your personal values align with theirs, and express your enthusiasm for contributing to their goal of redefining travel experiences.
