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- Tasks: Lead and manage the Jet2.com Ground Operations Team at London Gatwick Airport.
- Company: Join a dynamic airline known for its exceptional customer service.
- Benefits: Competitive salary, bonus scheme, discounts on holidays, and a contributory pension.
- Why this job: Be a key player in delivering unforgettable travel experiences for customers.
- Qualifications: Proven leadership experience in airport operations and strong people management skills.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity to join us as Station Manager at our 14th UK base, London Gatwick Airport! As our Station Manager, you will have overall operational and management accountability for the Jet2.com Ground Operations Team (customer facing and dispatch). You will have overall responsibility for ensuring the safe, efficient and effective delivery of the operation as well as the delivery of our famous VIP Customer Service. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of both landside and dispatch activities. You will also oversee third-party partners to ensure adherence to Jet2.com's service specifications. This is an exciting opportunity to play a pivotal role in the continued growth of our business.
What will you do in the role?
- Provide guidance and leadership to ensure colleagues and suppliers deliver and exceed Jet2.com standards for Safety, Customer Service, cost management, and ancillary revenues.
- Maintain a primary focus on safety, ensuring that activities are adequately resourced, and procedures and regulations are strictly adhered to.
- Lead, inspire and coach your Ground Operations Management Team, across the customer facing & dispatch operation.
- Ensure that our customer promise is consistently delivered, and required standards are achieved.
- Be accountable for productive business activity and reporting.
- Enable your teams to work together to deliver a first-class customer service at the airport.
- Build strong working relationships locally and partnering closely with stakeholders, including third-party suppliers and airport management as well as key stakeholders across the Jet2.com and Jet2holidays business.
- You will be responsible for the development and management of team of our Senior Duty Manager, with indirect responsibility for the wider colleague population.
What are the key skills/experience you'll already have?
- The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos.
- You will have a proven track record in leading and developing large, high performing airport teams and will share our passion for supporting our colleagues.
- An experienced people manager, you will have operated at a senior level within an airport environment, ideally leading both customer facing and airside operational teams.
- Experience of effectively managing demanding situations, such as disruptions, is required.
- As an experienced senior leader, you will have the ability to effectively manage demanding internal and external stakeholders and will be able to demonstrate the commercial acumen required to succeed in this environment.
What Can We Offer You?
- Competitive salary and bonus scheme
- Contributory pension scheme
- 3 x salary life assurance
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Station Manager - London Gatwick in Horley employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Manager - London Gatwick in Horley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We want to show how our experience aligns with Jet2.com's values and operational needs.
✨Tip Number 3
Dress the part! When we go for that interview, let’s make sure we look professional and approachable. First impressions matter, especially in a customer-focused role like this one.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the Station Manager role at London Gatwick.
We think you need these skills to ace Station Manager - London Gatwick in Horley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and operational management experience, especially in airport environments, to show us you're the right fit for the Station Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about the role and how your values align with Jet2.com’s ethos. Share specific examples of how you've led teams and delivered exceptional customer service in the past.
Showcase Your People Skills: As a Station Manager, you'll be leading a team and working with various stakeholders. Make sure to highlight your experience in managing teams and building strong relationships, as this is key to our success at Jet2.com.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Jet2.com
✨Know the Company Inside Out
Before your interview, make sure you research Jet2.com thoroughly. Understand their values, customer service ethos, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Leadership Skills
As a Station Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led teams, managed crises, or improved operations. Be ready to discuss how you inspire and motivate others.
✨Focus on Safety and Customer Service
Given the emphasis on safety and customer service in the role, think of specific instances where you've prioritised these aspects. Be prepared to discuss how you ensure compliance with safety regulations while delivering exceptional customer experiences.
✨Build Relationships with Stakeholders
Highlight your experience in managing relationships with various stakeholders. Prepare to talk about how you've collaborated with third-party suppliers or airport management in the past, and how you plan to build strong partnerships at Jet2.com.
