At a Glance
- Tasks: Lead and support the Passenger Service Agent team to deliver exceptional customer service.
- Company: Join Jet2.com at London Gatwick Airport, a dynamic and customer-focused airline.
- Benefits: Enjoy competitive salary, 34 days holiday, and exclusive discounts on travel.
- Other info: Flexible shifts covering 24/7 operations with great career development opportunities.
- Why this job: Be part of a vibrant team that ensures customers have a fantastic travel experience.
- Qualifications: Experience in coaching teams and a passion for customer service and safety.
The predicted salary is between 36000 - 60000 £ per year.
We have some fantastic opportunities to join our Passenger Services Supervisor team at our 14th UK base, London Gatwick Airport! As a Passenger Service Supervisor you will support our customer facing teams at the airport, ensuring our customers receive a fantastic service as they travel through the airport. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of the highest standards of customer service. You will also work closely with our third-party partners and airside colleagues to ensure a seamless experience.
What will you do in the role?
- Lead and support the day to day Passenger Service Agent team performance on each shift.
- Play an important role in ensuring the efficient running of the day to day check-in and boarding operation.
- Work closely with our third party partners to ensure we deliver a fantastic service.
- Play an important part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets.
- Be an ambassador of our safety first culture, ensuring you drive the culture through every aspect of the role.
- You will be responsible for the development and management of team Passenger Service Agents.
- This position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
What are the key skills / experience you'll already have?
- The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos.
- Experience of coaching and leading teams in a fast-paced, customer facing airline operational environment.
- The ability to provide direction and guidance in challenging operational situations.
- A passion for customer service and safety.
- Previous experience of passenger service operations in the airport (check-in, boarding etc.)
What Can We Offer You?
- Excellent salary, with annual pay review.
- Contributory pension scheme.
- Discretionary profit share bonus scheme.
- 34 days holiday entitlement per annum (including Bank Holidays).
- 3 x salary life assurance.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Cycle to Work Scheme.
- Access to Mental Health First Aiders.
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!
Passenger Service Supervisors : London Gatwick Airport in Horley employer: Jet2.com
Join Jet2.com at London Gatwick Airport, where we pride ourselves on fostering a vibrant work culture that prioritises customer service and employee development. As a Passenger Service Supervisor, you'll enjoy competitive salaries, generous holiday entitlements, and a range of benefits including a contributory pension scheme and discounts on travel. Our commitment to your growth and well-being, alongside our safety-first ethos, makes us an exceptional employer in the airline industry.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Service Supervisors : London Gatwick Airport in Horley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jet2.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jet2.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Service Supervisors : London Gatwick Airport in Horley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jet2.com:Your cover letter is your chance to shine! Tell us why you want to work at Jet2.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jet2.com!
How to prepare for a job interview at Jet2.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
