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- Tasks: Create memorable experiences for customers at London Gatwick Airport.
- Company: Join the award-winning Jet2.com & Jet2holidays team.
- Benefits: Earn £15 per hour, enjoy 34 days holiday, and receive colleague discounts.
- Why this job: Be part of a dynamic team that values outstanding customer service.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
- Other info: Flexible contracts with opportunities for career growth and paid training.
The predicted salary is between 12 - 18 £ per hour.
We have some fantastic opportunities to join our Passenger Service Agent team at our 14th UK base, London Gatwick Airport! As part of our Red Team at London Gatwick, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the Passenger Service Agent role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Whilst previous experience is not required, we are looking for individuals who are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self-motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £15.00 per hour.
- Discretionary profit share bonus scheme.
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part-time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
20 or 30 hour per week contracts available on a Permanent or Permanent Seasonal basis. Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season. Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!
Passenger Service Agents - London Gatwick in Horley employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agents - London Gatwick in Horley
✨Tip Number 1
Get to know the company! Research Jet2.com and Jet2holidays, and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the Red Team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to stay calm under pressure or solve problems for customers. Role-playing with a friend can help you feel more confident when it comes to those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend job fairs. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that Passenger Service Agent role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to keep track of your application status easily. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Passenger Service Agents - London Gatwick in Horley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about creating memorable experiences for our customers.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your skills and experiences that relate directly to the Passenger Service Agent role, so we can easily see how you fit into our Red Team.
Tailor Your Application: Make sure to customise your application for this specific role at London Gatwick. Mention any relevant experiences or qualities that align with our values of teamwork, adaptability, and accountability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Jet2.com
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a friendly attitude under pressure.
✨Demonstrate Team Spirit
Jet2.com values teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you supported colleagues or helped resolve issues during busy times. This will highlight your ability to work as part of a cohesive unit.
✨Stay Calm and Collected
Given the fast-paced environment of an airport, it's crucial to convey that you can stay calm under pressure. Think of scenarios where you've managed stress effectively and how you prioritised tasks during busy periods. This will reassure them that you're ready for the demands of the job.