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- Tasks: Create memorable experiences for customers at Edinburgh Airport with friendly service.
- Company: Join Jet2.com & Jet2holidays, a leader in travel and customer service.
- Benefits: Earn £12.53 per hour, plus extra for unsociable hours, with great holiday entitlement.
- Why this job: Be part of a dynamic team making travel enjoyable for everyone.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
- Other info: Flexible contracts available with opportunities for career growth and discounts on holidays.
The predicted salary is between 12 - 16 £ per hour.
As a member of our Ground Operations Team at Edinburgh Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self-motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part-time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
- 20 or 30 hour per week contracts available on a Permanent Seasonal basis. Our permanent seasonal contracts have an unpaid break over our quieter winter months.
- Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
- Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!
Passenger Service Agents - Edinburgh employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agents - Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com and Jet2holidays. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and teamwork. Role-play with a friend or family member to get comfortable with your responses. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for customer service shine through. Share personal stories that highlight your adaptability and problem-solving skills. Remember, they want to see the real you and how you can contribute to creating those memorable experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Passenger Service Agents - Edinburgh
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! Use your application to highlight any experiences where you've gone above and beyond to help someone out. We love seeing that passion shine through!
Tailor Your Application: Make sure to customise your application to fit the Passenger Service Agent role. Mention specific skills or experiences that relate to the job description, like staying calm under pressure or working as part of a team. It shows us you really get what we're looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to know about you, but we also want to read it easily!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Jet2.com
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Passenger Service Agent entails. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a friendly attitude, especially under pressure.
✨Demonstrate Team Spirit
Jet2.com values teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you supported colleagues or contributed to a group effort, especially during busy or challenging times. This will highlight your adaptability and collaborative nature.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they handle disruptions. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.