At a Glance
- Tasks: Create memorable experiences by providing friendly customer service at East Midlands Airport.
- Company: Join Jet2.com & Jet2holidays, a leading airline with a focus on customer satisfaction.
- Benefits: Earn £12.53 per hour, plus extra for unsociable hours, with great holiday entitlement and discounts.
- Other info: Flexible contracts available with opportunities for career growth and paid training.
- Why this job: Be part of a dynamic team that makes travel enjoyable for customers while developing your skills.
- Qualifications: No experience needed, just a passion for customer service and teamwork.
The predicted salary is between 12 - 16 £ per hour.
As a member of our Ground Operations Team at East Midlands Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Whilst previous experience is not required, we are looking for individuals who are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self-motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part-time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
- 20 or 30 hour per week contracts available on a Fixed Term basis until November 2026.
- Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season. Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!
Passenger Service Agent - East Midlands in Derby employer: Jet2.com
At Jet2.com & Jet2holidays, we pride ourselves on being an excellent employer, offering a vibrant work culture at East Midlands Airport where teamwork and customer service are at the heart of everything we do. Our colleagues enjoy competitive pay, generous holiday entitlement, and unique benefits such as free parking and discounts on holidays, all while having the opportunity to grow within our award-winning team. Join us to create memorable experiences for our customers while building a rewarding career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Service Agent - East Midlands in Derby
✨Tip Number 1
Get to know the company! Research Jet2.com and Jet2holidays, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or provide assistance. Role-playing with a friend can help you feel more confident when it comes to showcasing your abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend job fairs. Building relationships can give you insider tips and even lead to referrals, which can make a big difference in landing that Passenger Service Agent role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Passenger Service Agent - East Midlands in Derby
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share any experiences where you’ve gone the extra mile to help someone, even if it’s not in a formal job setting.
Keep It Clear and Professional:Make sure your application is easy to read and free from jargon. Use clear language and structure your thoughts logically. Remember, we want to see how well you can communicate, so keep it professional but friendly!
Highlight Your Team Spirit:We love team players! In your application, mention times when you’ve worked collaboratively with others. Whether it was in school, sports, or previous jobs, showing that you can support colleagues and customers is key.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at Jet2.com
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain a friendly attitude under pressure.
✨Demonstrate Team Spirit
Jet2.com values teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you supported colleagues or helped resolve issues during busy times. This will highlight your ability to work collaboratively and adapt to changing situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd react in various situations, such as dealing with delays or upset customers. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
