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- Tasks: Lead customer insights projects and enhance the booking experience.
- Company: Join Jet2.com, a leading travel company redefining customer experiences.
- Benefits: Enjoy hybrid working, colleague discounts, and a profit share scheme.
- Why this job: Be part of a dynamic team shaping travel for millions with impactful insights.
- Qualifications: Experience in customer research and a passion for understanding customer behaviour required.
- Other info: Opportunity to grow your career in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Experience & Insights Lead – Customer Panel, West Yorkshire
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Client:
Jet2.com
Location:
West Yorkshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
fd6d22068f29
Job Views:
3
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Job Description:
Reporting to the Senior Customer Insights Manager, our Customer Experience Lead will play a key role in our industry-leading approach to customer and market research, supporting the launch of our exciting new customer panel. As the lead on high-profile insight projects, you\’ll collaborate with operational and commercial teams to plan and deliver research that answers big business questions. You\’ll also take the reins on our online research community, working with our research agency to generate insights at pace and bring stakeholders along on the journey.
Beyond the customer panel, you\’ll support other key insight projects, including market research and CSAT management, ensuring our customer-first approach is always informed by actionable insight.
As our Customer Experience Lead, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Colleague discounts on Jet2.com and Jet2holidays flights
- Access to a generous discretionary profit share scheme
What you\’ll be doing:
- Drive enhancements to the customer journey and booking experience, ensuring customer insights shape key brand and operational decisions.
- Oversee end-to-end delivery of research initiatives, maximising the value of customer panel technology and ensuring projects are delivered on time and within budget.
- Champion customer insights across the business by clearly communicating research outcomes to stakeholders, including senior leadership.
- Identify and implement new methodologies to deliver impactful insights, continuously improving how customer understanding is achieved.
- Manage and develop direct reports while maintaining strong relationships with research agencies to ensure alignment with strategic goals.
- Apply strong research, analytical, and communication skills to extract insights from data and deliver clear, actionable recommendations.
What you\’ll have:
- You’ll bring experience from a similar role, whether client-side or agency-side.
- You\’ll have a passion for, and strong experience within, customer research.
- You\’ll have a strong interest in understanding customer behaviour to drive actionable insights and fuel business growth.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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Customer Experience & Insights Lead - Customer Panel employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Insights Lead - Customer Panel
✨Tip Number 1
Familiarise yourself with Jet2.com's customer journey and booking experience. Understanding their current processes will help you identify areas for improvement and demonstrate your proactive approach during interviews.
✨Tip Number 2
Network with professionals in the customer insights field, especially those who have experience with online research communities. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in customer research methodologies. Being knowledgeable about innovative techniques will show your commitment to continuous improvement and your ability to implement impactful insights.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven customer insights in previous roles. Highlighting your analytical skills and successful projects will help you stand out as a strong candidate for this position.
We think you need these skills to ace Customer Experience & Insights Lead - Customer Panel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer research and insights. Use specific examples that demonstrate your ability to drive enhancements in customer journeys and booking experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how your skills align with the role. Mention your experience with research methodologies and your ability to communicate insights effectively to stakeholders.
Showcase Your Analytical Skills: Provide examples of how you've used research and analytical skills to extract insights from data in previous roles. Highlight any successful projects where your recommendations led to actionable outcomes.
Prepare for Potential Questions: Anticipate questions related to your experience with customer insights and market research. Be ready to discuss specific methodologies you've implemented and how they impacted business decisions.
How to prepare for a job interview at Jet2.com
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Customer Experience & Insights Lead. Familiarise yourself with Jet2.com's approach to customer research and how this role fits into their overall strategy.
✨Prepare Insightful Questions
Prepare thoughtful questions about the customer panel and ongoing projects. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer research. Highlight specific projects where you drove insights that led to actionable business decisions, as this will demonstrate your capability for the role.
✨Communicate Clearly
Since the role involves communicating research outcomes to stakeholders, practice articulating complex insights in a clear and concise manner. This will help you stand out as a strong candidate who can effectively champion customer insights.
