At a Glance
- Tasks: Join our team to enhance customer journeys and create unforgettable travel experiences.
- Company: Jet2.com is a leading airline and holiday company dedicated to exceptional customer service.
- Benefits: Enjoy hybrid working, profit share schemes, and exclusive discounts on flights and holidays.
- Why this job: Make a real impact on customer satisfaction while working in a dynamic and supportive environment.
- Qualifications: Passion for travel, strong analytical skills, and effective communication are essential.
- Other info: Be part of a team that values innovation and customer insights to drive success.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Experience Executive, West Yorkshire
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Client:
Jet2.com
Location:
West Yorkshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
da531895b370
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Job Description:
Reporting to the Marketing Manager Customer Journey, our Customer Experience Executive will join the team responsible for our industry-leading approach to customer journey marketing and insights along the entire customer journey. In this demanding and exciting role, you’ll have a direct impact on brand awareness, commercial success, and customer retention – helping to Create Memories by ensuring every Jet2.com and Jet2holidays customer enjoys a VIP experience.
As our Customer Experience Executive, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Access to a generous discretionary profit share scheme
- Colleague discounts on Jet2.com and Jet2holidays flights
What you’ll do:
Our Customer Experience Executive will work on high-profile projects and Work as One Team with operational and commercial colleagues to enhance the experience along the entire customer journey. You’ll also: –
- Support the development and coordination of implementing customer journey brandingplans and projects.
- Work closely with our In-Flight Retail & Cabin Services Teams to help optimise inflight engagement and drive sales through pre-travel and onboard marketing initiatives.
- Collaborate with our Ground Operations and Overseas Operations teams to support work on high-profile branding projects in airports and in our resorts.
- Help identify key themes to explore within the wider CX team to drive incremental improvements to the customer journey.
- Support the focus on customer experience throughout the entire customer journey, by driving the use of customer insights, including the outputs of our CSAT programme.
- Have a determined approach to maximising brand in our service delivery, helping to future-proof our secret recipe.
- Carry out competitor analysis of in-flight marketing material and service, and of new product and service innovations.
- Reinforce our brand at every interaction, especially those touchpoints most valued by our customers.
- Lead the logistics of supply and delivery of printed material across Holidays and Flights.
- Support projects which eliminate pinch points and modernise/improve customer experience on our flights & holidays – on the ground and in the air.
- Help ensure the Customer voice is heard throughout key brand/operational decisions.
- Familiarise yourself with the wider business, helping to develop and maintain consistency, proven to deliver high NPS scores which in turn generate repeat business.
What you’ll have:
Our Customer Experience Executive will have a passion for the Travel Industry, with previous experience in aiding the creation of real differentiation in service through management of customer experience along the customer journey, identifying and delivering more ways to surprise and delight customers.You’ll also: –
- Have robust numerical and data analysis skills.
- Have good IT skills, including Excel, Word and PowerPoint and have a strong attention to detail.
- Be an effective and enthusiastic communicator.
- Be a key team player.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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Customer Experience Executive employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with Jet2.com's brand values and customer service philosophy. Understanding their approach to customer experience will help you align your discussions during interviews and demonstrate your passion for the travel industry.
✨Tip Number 2
Network with current or former employees of Jet2.com on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Stay updated on the latest trends in customer experience and travel marketing. Being knowledgeable about industry innovations can help you discuss relevant ideas and show your commitment to enhancing customer journeys.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your ability to improve customer experiences. Highlighting measurable outcomes from your previous roles can set you apart as a candidate who delivers results.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Experience Executive position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and tailored for the role. Highlight relevant experience in customer service, data analysis, and teamwork. Use clear headings and bullet points to make it easy to read.
Write a Strong Cover Letter: Your cover letter should express your passion for the travel industry and your understanding of customer experience. Mention specific examples of how you've improved customer journeys in previous roles and why you want to work for Jet2.com.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Experience Executive role.
How to prepare for a job interview at Jet2.com
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or stories that highlight your love for travel and how it connects to customer experience.
✨Demonstrate Data Analysis Skills
Since the role requires robust numerical and data analysis skills, be prepared to discuss any relevant experience you have. Bring examples of how you've used data to improve customer experiences in previous roles.
✨Highlight Team Collaboration
The position involves working closely with various teams. Be ready to provide examples of how you've successfully collaborated with others in past roles to enhance customer journeys or achieve common goals.
✨Prepare for Customer Insight Discussions
Familiarise yourself with customer insights and feedback mechanisms like CSAT programmes. Be prepared to discuss how you would use these insights to drive improvements in customer experience at Jet2.com.