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- Tasks: Support the Crewing Team by managing calls and queries in a fast-paced environment.
- Company: Join Jet2.com and Jet2holidays, an award-winning team redefining travel experiences.
- Benefits: Enjoy discounts on flights, profit share, and a contributory pension scheme.
- Why this job: Be part of a dynamic team creating unforgettable journeys for millions.
- Qualifications: No specific experience required, just a passion for customer service and aviation.
- Other info: Fixed Term Contract of 15 months with a unique 4 on 4 off shift pattern.
The predicted salary is between 24000 - 36000 £ per year.
Jet2.com and Jet2holidays are always looking for great people to join our award-winning team of colleagues. We’re hiring a Crew Support Desk Assistant to join our Crewing Team. Reporting to the Crewing Supervisor, the Crew Support Desk Assistant is responsible for supporting the Crewing Teams and contributing to the effective resource management of all Crew across the Jet2.com flying programme. The Crewing Team operates in a fast-paced and challenging environment where no two days are the same. It is a problem-solving team at the heart of the busy day-to-day operation, monitoring over 3000 Crew members’ rosters across 13 UK bases and overseas operations. This role will work on a 4 on 4 off shift pattern (2 days, 2 nights, 4 off - 12 hours). This is a Fixed Term Contract of 15 months.
As our Crew Support Desk Assistant, you’ll enjoy benefits including:
- Colleague discounts on Jet2holidays and Jet2.com flights
- Generous Discretionary Profit Share Scheme
- Contributory pension scheme
At Jet2.com and Jet2holidays, we work together to deliver an amazing journey! We focus on a customer-first ethos, creating unforgettable package holidays and flights. Our success relies on our talented people.
What you’ll be doing:
- Managing all Crew calls and queries efficiently and promptly.
- Providing administrative support and maintaining departmental documentation.
- Communicating quickly, calmly, and effectively with Crew and operational teams, often under pressure.
What you’ll have:
- An interest in starting a career in the aviation industry and thriving in a fast-paced, demanding customer service environment.
- The ability to stay calm and manage your workload effectively in challenging situations.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential is limitless. Apply today and let your career take flight!
Crew Support Desk Assistant employer: Jet2.com
Contact Detail:
Jet2.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Support Desk Assistant
✨Tip Number 1
Familiarise yourself with the aviation industry and Jet2.com specifically. Understanding their operations, values, and customer service approach will help you stand out during any discussions.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Since the role involves managing calls and queries from Crew members, being able to convey information clearly and calmly is crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully handled challenges or resolved issues, as this will be key in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of Jet2.com. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Crew Support Desk Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Crew Support Desk Assistant position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service or administrative roles. Emphasise any relevant skills such as problem-solving, communication, and the ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the aviation industry and your desire to contribute to Jet2.com. Mention specific examples of how you have successfully managed workloads in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jet2.com
✨Show Your Passion for Aviation
Make sure to express your enthusiasm for the aviation industry during the interview. Share any relevant experiences or interests that demonstrate your commitment to this field, as it will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Since the role involves managing queries and calls under pressure, prepare examples of how you've successfully handled challenging situations in the past. This will showcase your ability to think on your feet and provide effective solutions.
✨Communicate Clearly and Calmly
Effective communication is key in this role. Practice articulating your thoughts clearly and maintaining a calm demeanour, especially when discussing scenarios that may involve stress or urgency.
✨Research Jet2.com and Jet2holidays
Familiarise yourself with the company’s values, mission, and recent news. Understanding their customer-first ethos and how they operate will help you align your answers with what they are looking for in a candidate.
