Crew Support Desk Assistant

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Job Description:

Jet2.com and Jet2holidays are always looking for great people to join our award-winning team of colleagues.

We’re hiring a Crew Support Desk Assistant to join our Crewing Team.

Reporting to the Crewing Supervisor, the Crew Support Desk Assistant is responsible for supporting the Crewing Teams and contributing to the effective resource management of all Crew across the Jet2.com flying programme.

The Crewing Team operates in a fast-paced and challenging environment where no two days are the same. It is a problem-solving team at the heart of the busy day-to-day operation, monitoring over 3000 Crew members’ rosters across 13 UK bases and overseas operations.

This role will work on a 4 on 4 off shift pattern (2 days, 2 nights, 4 off – 12 hours). This is a Fixed Term Contract of 15 months.

As our Crew Support Desk Assistant, you’ll enjoy benefits including:

• Colleague discounts on Jet2holidays and Jet2.com flights
• Generous Discretionary Profit Share Scheme
• Contributory pension scheme

At Jet2.com and Jet2holidays, we work together to deliver an amazing journey! We focus on a customer-first ethos, creating unforgettable package holidays and flights. Our success relies on our talented people.

What you’ll be doing:

• Managing all Crew calls and queries efficiently and promptly.
• Providing administrative support and maintaining departmental documentation.
• Communicating quickly, calmly, and effectively with Crew and operational teams, often under pressure.

What you’ll have:

• An interest in starting a career in the aviation industry and thriving in a fast-paced, demanding customer service environment.
• The ability to stay calm and manage your workload effectively in challenging situations.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential is limitless. Apply today and let your career take flight!

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