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- Tasks: Support the Crewing Team by managing Crew calls and queries efficiently.
- Company: Join Jet2.com, an award-winning airline redefining travel experiences.
- Benefits: Enjoy discounts on flights, profit share, and a contributory pension scheme.
- Why this job: Kickstart your aviation career in a fast-paced, dynamic environment.
- Qualifications: Interest in aviation and ability to thrive in customer service.
- Other info: Join us and create unforgettable memories for millions of passengers.
The predicted salary is between 30000 - 42000 £ per year.
Jet2.com and Jet2holidays are always looking for great people to join our award-winning team of colleagues. We’re looking to hire a Crew Support Desk Assistant to join our Crewing Team. Reporting to the Crewing Supervisor, the Crew Support Desk Assistant is responsible for supporting the Crewing Teams and play a part in the effective resource management of all Crew across the Jet2.com flying programme. The Crewing Team is a fast paced and challenging environment where no two days are the same. It is a problem solving Team at the heart of the busy day to day operation that constantly monitors over 3000 Crew members’ rosters across our 13 UK bases as well as overseas operations. This role will work across a 4 on 4 off shift pattern.
Benefits:
- Colleague discounts on Jet2holidays and Jet2.com flights
- Generous Discretionary Profit Share Scheme
- Contributory pension scheme
What you’ll be doing:
- Responsible for ensuring all Crew calls and queries are managed and dealt with in an efficient and timely manner.
- Offering administrative support and maintaining departmental documentation.
- Required to quickly, calmly and effectively communicate with Crew and other operational Teams within the business, often in pressurised situations.
What you’ll have:
- An interest in starting a career within the aviation industry and thrive in a fast paced and demanding customer service environment.
- You must be able to remain calm and demonstrate the ability to manage your own workload in a demanding environment.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Crew Support Desk Assistant in Yeadon employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Support Desk Assistant in Yeadon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past where you’ve handled pressure like a champ!
✨Tip Number 3
Show your passion for aviation! Research Jet2.com and Jet2holidays, and be ready to share why you want to be part of their team. Your enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the crew!
We think you need these skills to ace Crew Support Desk Assistant in Yeadon
Some tips for your application 🫡
Show Your Passion for Aviation: Let us know why you're excited about starting a career in the aviation industry. Share any relevant experiences or interests that highlight your enthusiasm for the role and the fast-paced environment we thrive in.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the Crew Support Desk Assistant role. We want to see how you can contribute to our Crewing Team and support our operations effectively.
Highlight Problem-Solving Skills: Since this role involves managing queries and calls in a pressurised environment, showcase any past experiences where you've successfully solved problems or handled challenging situations. We love seeing how you keep calm under pressure!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our award-winning team!
How to prepare for a job interview at Jet2.com Limited
✨Know the Company Inside Out
Before your interview, make sure you research Jet2.com and Jet2holidays thoroughly. Understand their values, mission, and what sets them apart in the aviation industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Demonstrate Problem-Solving Skills
Since the role involves managing queries and supporting the Crewing Team in a fast-paced environment, prepare examples from your past experiences where you've successfully solved problems under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Your Customer Service Passion
As a Crew Support Desk Assistant, you'll be dealing with Crew calls and queries. Highlight your customer service experience and how you thrive in demanding situations. Share specific instances where you went above and beyond to assist someone, showcasing your commitment to excellent service.
✨Practice Calm Communication
In this role, effective communication is key, especially in pressurised situations. Practice articulating your thoughts clearly and calmly. You might even want to do a mock interview with a friend to get comfortable with speaking under pressure and handling unexpected questions.
