At a Glance
- Tasks: Manage user accounts and support ecommerce applications in a fast-paced environment.
- Company: Join Jet2.com and Jet2holidays, where we prioritise a 'Customer First' ethos.
- Benefits: Enjoy hybrid working, 26 days holiday, and a supportive team culture.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact by ensuring smooth operations for unforgettable travel experiences.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 € per year.
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
As our new Support Analyst, you will be responsible for providing 1st line lifecycle management and tasks for our ecommerce applications. Operating within a time critical, fast-paced, and constantly changing environment, you will proactively respond to support tickets from business areas, providing support and guidance on best practices, whilst ensuring that all tickets are resolved to a high standard. Communication is key to this role as you will interact with stakeholders at all levels from around the world, both internal and external.
As our Application Support Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- 26 days holiday (plus Bank Holidays)
What you’ll be doing:
- Provide user account lifecycle management including the creating, provisioning, securing and removal of access to various applications.
- Ensure that all requests are authenticated, authorised and documented in accordance with our internal standards.
- General administration duties including sending secure correspondence and the uploading/downloading of documents ensuring they are stored in best practice.
- Full end to end incident management ensures satisfactory responses to internal.
Support Analyst - IAM (12 Month FTC) employer: Jet2 Com Limited
At Jet2.com and Jet2holidays, we pride ourselves on fostering a vibrant work culture that prioritises our employees' well-being and professional growth. As a Support Analyst, you will enjoy a hybrid working model, generous holiday allowance, and the opportunity to collaborate with a diverse team in a dynamic environment, all while contributing to our mission of delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst - IAM (12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com and Jet2holidays on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Support Analyst.
✨Tip Number 2
Prepare for the interview by practising common questions related to lifecycle management and incident handling. We should also think of examples from our past experiences that showcase our problem-solving skills and customer-first mindset.
✨Tip Number 3
Show off our communication skills! During interviews, make sure we articulate our thoughts clearly and confidently. Remember, this role involves interacting with stakeholders at all levels, so let’s demonstrate our ability to communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Jet2 family.
We think you need these skills to ace Support Analyst - IAM (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Analyst role. Highlight your experience with ecommerce applications and any relevant skills in lifecycle management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our 'Customer First' ethos. Let us know what makes you the perfect fit for Jet2.com and Jet2holidays.
Showcase Your Communication Skills:Since communication is key in this role, make sure to demonstrate your ability to interact with various stakeholders. Use clear and concise language in your application to show us you can handle the fast-paced environment we thrive in.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jet2 Com Limited
✨Know Your Stuff
Make sure you understand the basics of lifecycle management and how it applies to ecommerce applications. Brush up on your knowledge of user account management, as well as best practices for handling support tickets. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Communication is Key
Since this role involves interacting with stakeholders at all levels, practice clear and concise communication. Think about how you can explain technical concepts in simple terms. During the interview, be ready to demonstrate your ability to communicate effectively, especially in a fast-paced environment.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Think about specific incidents where you had to manage multiple tasks or respond to urgent requests. Highlight your approach to problem-solving and how you ensure high standards in your work.
✨Embrace the Customer First Ethos
Jet2.com and Jet2holidays pride themselves on a 'Customer First' ethos. Be ready to discuss how you would embody this in your role as a Support Analyst. Share any experiences where you went above and beyond to ensure customer satisfaction, and how you can contribute to creating unforgettable journeys for customers.
