Our Sales and Service Trainer - Glasgow will drive continuous improvement in onboard sales performance amongst Cabin Crew and help permanently establish a genuine and lasting sales culture in the business. You’ll achieve this through strong and effective training, development, motivation and communication. The role is based in the In-Flight Retail Team and reports to the In-Flight Retail Regional Performance Manager.
The role will require frequent travel, undertaking training and flying away from base. All candidates must hold a Full UK Driving license to be considered for the position. However, the role will be based in Glasgow and therefore will best suit someone in the Glasgow catchment area.
This is a Fixed Term Contract to cover summer secondment until 31st October 2025.
What you’ll do:
As our Sales and Service Trainer - Glasgow , you’ll deliver sales and service training for both the experienced permanent Crew of all ranks and our seasonal new starters. Working under In-Flight Retail, you’ll deliver high-impact service delivery and sales training, in line with current business requirements. You’ll also:
- Deliver one-to-one or group sales and service performance coaching and support, at base and online, along with the delivery of In-Flight Retail initiatives.
- Fly frequently and spend time at our Airport locations to observe our sales and service directly, identifying and implementing improvement actions.
What you’ll have:
Our Sales and Service Trainer - Glasgow will have demonstrable experience training colleagues, previous flying experience as Cabin Crew and have proven expertise in face-to-face selling. You’ll also possess:
- Well-developed presentation skills, with the ability to fully connect and engage with our Cabin Crew Team.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Trainer - Glasgow
✨Get Comfortable with Local Networking
In field sales, local connections can make a world of difference. Head to community events, trade shows, or networking meet-ups where you can connect with people in your target area. The more visible you are, the better your chances of finding temporary gigs with companies like Jet2 Com Limited.
✨Leverage Social Media and Online Groups
Join groups on platforms like Facebook or LinkedIn specific to field sales. Engaging with these communities can help you discover short-term opportunities as many companies post temporary roles or projects there. Don't be shy about sharing your skills and availability!
✨Be Ready to Jump In Quickly
Temporary roles often have quick turnarounds, so stay alert for openings. Keep an eye on Jet2 Com Limited's careers page and apply as soon as you see a role that fits. Preparation is key—make sure you can quickly demonstrate your sales prowess in interviews!
✨Showcase Your Adaptability
When applying for temporary roles in field sales, highlight your ability to adapt to different products and teams. Share examples of past experiences where you quickly learned new sales techniques or product details. This shows potential employers that you're ready to hit the ground running.
Some tips for your application 🫡
Show Off Your Sales Experience:In field-sales, your past experiences are crucial. Highlight any roles where you've had direct interaction with customers and hit sales targets. Detail your strategies and successes in previous positions, even if they were temporary gigs – this shows you know how to make an impact quickly!
Demonstrate Your Adaptability:Since you're applying for a temporary role, show that you're adaptable and can hit the ground running. Use your cover letter to explain how you've successfully adjusted to new environments or challenges in the past. Employers love to see candidates who can thrive under changing circumstances!
Include Relevant Certifications:If you've got any sales certificates or training (like CRM software proficiency or sales techniques), flaunt them in your application! It’s a great way to stand out in the field-sales arena and shows you're committed to mastering your craft.
Craft a Focused Cover Letter:When applying for a temporary position, your cover letter should be snappy and to the point. Explain why you’re interested in this particular role at Jet2 Com Limited and how you can deliver value right away. We want to see your enthusiasm and readiness to help drive sales as quickly as possible!
How to prepare for a job interview at Jet2 Com Limited
✨Know Your Sales Numbers
In field sales, your ability to talk numbers can make or break an interview. Be prepared to share your sales achievements and understand metrics like conversion rates or average deal sizes. This will show Jet2 Com Limited that you can deliver results on the ground.
✨Demonstrate Relationship Building Skills
Field sales is all about relationships, so come ready to discuss how you've built rapport with clients in the past. Share specific examples of how you turned a cold lead into a loyal customer; this shows you can replicate that success in your temporary role.
✨Prepare for Role-Playing Scenarios
Often, interviews for sales positions involve role-playing exercises. Be ready to pitch a product or handle objections as if you were in front of a real customer. This will give you a chance to showcase your skills and give the interviewers a taste of what it’d be like to have you in the field.
✨Show Flexibility and Adaptability
Since you're applying for a temporary role, highlight your ability to adapt quickly to new products and environments. Discuss instances where you've successfully adjusted strategies on-the-fly—this versatility is crucial for field sales, especially in a short-term position with Jet2 Com Limited.
