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- Tasks: Lead and support a team to deliver top-notch customer service at Gatwick Airport.
- Company: Join Jet2, a leading airline with a strong focus on customer satisfaction.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive discounts on travel.
- Why this job: Be part of a dynamic team making travel dreams come true for customers.
- Qualifications: Experience in coaching teams and a passion for customer service required.
- Other info: Flexible shifts covering 24/7 operations with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We have some fantastic opportunities to join our Passenger Service Supervisor team at our 14th UK base, London Gatwick Airport! As a Passenger Service Supervisor you will support our customer facing teams at the airport, ensuring our customers receive a fantastic service as they travel through the airport. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of the highest standards of customer service. You will also work closely with our third-party partners and airside colleagues to ensure a seamless experience.
What will you do in the role?
- Lead and support the day to day Passenger Service Agent team performance on each shift.
- Play an important role in ensuring the efficient running of the day to day check-in and boarding operation.
- Work closely with our third party partners to ensure we deliver a fantastic service.
- Play an important part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets.
- Be an ambassador of our safety first culture, ensuring you drive the culture through every aspect of the role.
- You will be responsible for the development and management of team Passenger Service Agents.
As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
What are the key skills/experience you'll already have?
- The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos.
- Experience of coaching and leading teams in a fast-paced, customer facing airline operational environment.
- The ability to provide direction and guidance in challenging operational situations.
- A passion for customer service and safety.
- Previous experience of passenger service operations in the airport (check-in, boarding etc.).
What Can We Offer You?
- Excellent salary, with annual pay review.
- Contributory pension scheme.
- Discretionary profit share bonus scheme.
- 34 days holiday entitlement per annum (including Bank Holidays).
- 3 x salary life assurance.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Cycle to Work Scheme.
- Access to Mental Health First Aiders.
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!
Passenger Service Supervisors: London Gatwick Airport employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Supervisors: London Gatwick Airport
✨Tip Number 1
Get to know the company! Research Jet2 and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Passenger Service Supervisors: London Gatwick Airport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Passenger Service Supervisor role. Highlight your experience in customer service and team leadership, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Show Your Passion: Let your enthusiasm for customer service shine through in your application. Share specific examples of how you've gone above and beyond for customers in the past. We love candidates who are genuinely excited about making travel a fantastic experience for others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, so make it easy for us to see why you're the right fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team at Gatwick Airport!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Service Supervisor. Familiarise yourself with the day-to-day operations at the airport, especially around check-in and boarding processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous experiences in coaching and managing teams. Think of specific examples where you've successfully guided a team through challenges, ensuring high standards of customer service. This will highlight your ability to lead by example.
✨Emphasise Customer Service Passion
As a Passenger Service Supervisor, your focus will be on delivering fantastic customer service. Be ready to share stories that showcase your passion for helping customers and how you've gone above and beyond in previous roles. This will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult situations or ensuring safety protocols are followed. Practice your responses to these types of questions, focusing on how you would maintain a calm and effective approach while prioritising customer satisfaction and safety.
