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- Tasks: Create memorable experiences by providing friendly customer service at London Gatwick Airport.
- Company: Join the award-winning Jet2.com & Jet2holidays team.
- Benefits: Earn £15 per hour, enjoy 34 days holiday, and receive colleague discounts.
- Why this job: Be part of a dynamic team that makes travel enjoyable for customers.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
- Other info: Flexible contracts available with opportunities for career growth.
The predicted salary is between 13 - 16 £ per hour.
We have some fantastic opportunities to join our Passenger Service Agent team at our 14th UK base, London Gatwick Airport! As part of our Red Team at London Gatwick, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the Passenger Service Agent role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
- Are adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £15.00 per hour.
- Discretionary profit share bonus scheme.
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
20 or 30 hour per week contracts available on a Permanent or Permanent Seasonal basis. Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season. Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!
Passenger Service Agents - London Gatwick employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agents - London Gatwick
✨Tip Number 1
Get to know the company! Research Jet2.com and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories in your interview!
✨Tip Number 3
Stay calm under pressure! The airport environment can be hectic, so prepare yourself for situational questions that test your ability to handle stress. Show them you can keep your cool and solve problems on the spot.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Jet2 family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Passenger Service Agents - London Gatwick
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for delivering outstanding customer service in your application. We want to see how you create memorable experiences for customers, so share any relevant examples that showcase your friendly and helpful nature.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your skills and experiences.
Tailor Your Application: Take a moment to tailor your application to the Passenger Service Agent role. Mention specific responsibilities from the job description that resonate with you, like assisting at check-in or supporting colleagues during disruptions. This shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our amazing team at London Gatwick Airport!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a friendly attitude under pressure.
✨Demonstrate Team Spirit
This job requires working as part of a team, so be prepared to talk about your teamwork experiences. Share specific instances where you supported colleagues during busy times or helped resolve issues collaboratively. Highlighting your ability to communicate clearly and professionally will also impress the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd react in various situations, such as dealing with delays or upset customers. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're ready for the fast-paced environment at the airport.
