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- Tasks: Create memorable experiences by providing friendly customer service at Edinburgh Airport.
- Company: Join the award-winning team at Jet2.com & Jet2holidays.
- Benefits: Earn £12.53 per hour plus £3.13 for unsociable hours, with great perks.
- Why this job: Be part of a dynamic team and help customers enjoy their travel journey.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
- Other info: Flexible shifts, 34 days holiday, and opportunities for career growth.
Salary: £12.53 per hour plus unsociable shift allowance of £3.13
Contract Type: Fixed Term
As a member of our Ground Operations Team at Edinburgh Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check‑in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Whilst previous experience is not required, we are looking for individuals who are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
- Are adaptable, self‑motivated and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00 pm – 04:59 am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
- 20 or 30 hour per week contracts available on a Fixed Term basis until November 2026.
- Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation.
- Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation.
- Extra days may be added during the season.
- Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!
Passenger Service Agents - Edinburgh employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agents - Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com & Jet2holidays. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your passion for outstanding service.
✨Tip Number 3
Stay calm under pressure! The airport can be a hectic place, so think about how you handle stress. Prepare to discuss situations where you've had to stay focused and solve problems quickly. This will show that you can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and consider your application, plus you'll get all the latest updates on your status. So, don’t hesitate – hit that apply button!
We think you need these skills to ace Passenger Service Agents - Edinburgh
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! Use your application to highlight any experiences where you've gone above and beyond to help someone out. We love candidates who are genuinely excited about making memories for our customers.
Tailor Your Application: Make sure to customise your application to fit the Passenger Service Agent role. Mention specific skills that align with what we’re looking for, like staying calm under pressure or being a team player. This shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we want to know how you can contribute to our team at Edinburgh Airport!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Passenger Service Agent entails. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for customers. Even if you haven't worked in a similar role before, any experience in hospitality or teamwork can be relevant. Be ready to share these stories!
✨Stay Calm Under Pressure
The airport environment can be hectic, so it's important to demonstrate your ability to stay calm and focused during stressful situations. Prepare to discuss how you've handled pressure in the past, whether it was during a busy shift or dealing with a difficult customer. This will show that you can thrive in a fast-paced setting.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role and the company. Ask about team dynamics, training opportunities, or how they handle disruptions. This not only shows your interest but also helps you gauge if the company is the right fit for you.
