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- Tasks: Create memorable experiences by providing friendly customer service at East Midlands Airport.
- Company: Join Jet2.com & Jet2holidays, a leader in the travel industry.
- Benefits: Earn £12.53 per hour plus shift allowance, with great perks and discounts.
- Why this job: Be part of a dynamic team that makes travel enjoyable for customers.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Flexible hours with opportunities for career growth and development.
Salary: £12.53 per hour plus £3.13 shift allowance
Contract Type: Fixed Term
As a member of our Ground Operations Team at East Midlands Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check‑in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Whilst previous experience is not required, we are looking for individuals who are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
- Are adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
- 20 or 30 hour per week contracts available on a Fixed Term basis until November 2026.
- Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season. Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!
Passenger Service Agent - East Midlands employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - East Midlands
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com and their values. This will help you connect with the team and show that you're genuinely interested in creating those memorable experiences for customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to stay calm under pressure or solve problems. Role-playing these situations can help you feel more confident when it comes to demonstrating your adaptability during the interview.
✨Tip Number 3
Dress the part! Even if it's a casual interview, looking smart and professional can make a great first impression. Plus, it shows that you take the opportunity seriously and are ready to represent the Jet2 brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen to be part of our award-winning team right from the start!
We think you need these skills to ace Passenger Service Agent - East Midlands
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! Use your application to highlight any experiences where you've gone above and beyond for customers, even if it's not in a formal job setting.
Tailor Your Application: Make sure to customise your application to fit the Passenger Service Agent role. Mention specific skills that align with the job description, like staying calm under pressure or working well in a team. We love seeing how you connect your experiences to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain a friendly attitude, especially under pressure.
✨Demonstrate Team Spirit
Jet2.com values teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you supported colleagues or helped resolve issues during busy times. Highlighting your ability to work well with others will show that you’re a great fit for their culture.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would react in various situations, such as dealing with a delayed flight or an upset customer. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
