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- Tasks: Create memorable experiences by providing friendly customer service at Bristol Airport.
- Company: Join Jet2.com & Jet2holidays, a leader in the travel industry.
- Benefits: Earn £13.85 per hour plus bonuses, free parking, and 34 days holiday.
- Why this job: Be part of an award-winning team and make a real impact on customers' journeys.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Flexible shifts with excellent career growth opportunities and colleague discounts.
Salary: £13.85 per hour plus £3.46 shift allowance, bonus and benefits
Contract Type: Fixed Term
As a member of our Ground Operations Team at Bristol Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Whilst previous experience is not required, we are looking for individuals who are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
- Are adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £13.85, plus an extra £3.46 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
Contract Details
- 30 hour per week contracts available on a Fixed Term basis until November 2026.
- Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation.
- Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation.
- Extra days may be added during the season.
- Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!
Passenger Service Agent - Bristol Airport employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Bristol Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com and their values. This will help you connect with the team and show that you're genuinely interested in creating those memorable experiences for customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to stay calm under pressure or solve problems on the spot. Role-playing with a friend can help you feel more confident when it comes to showcasing your adaptability and teamwork.
✨Tip Number 3
Dress the part! Even if it's just an interview, looking professional can make a great first impression. Plus, it shows that you take the role seriously and are ready to represent the friendly service Jet2.com is known for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Passenger Service Agent - Bristol Airport
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share any experiences where you've gone the extra mile to help someone, even if it's not in a formal job setting.
Keep It Clear and Professional: Make sure your application is easy to read and free of jargon. Use clear language and structure your thoughts logically. Remember, we want to see how you communicate, so keep it professional but friendly!
Highlight Your Team Spirit: Since teamwork is key in this role, mention any experiences where you've worked collaboratively with others. Whether it's in a job, school project, or volunteer work, show us how you contribute to a team environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward, and you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Even if you haven't worked in a similar role before, any experience in hospitality or teamwork can be relevant. Be ready to share these stories!
✨Stay Calm Under Pressure
The airport environment can be hectic, so it's important to demonstrate your ability to stay calm and focused. Prepare to discuss how you've handled stressful situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role. Ask about team dynamics, how they handle disruptions, or what a typical day looks like. This not only shows your interest but also helps you gauge if the company is the right fit for you.
