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- Tasks: Create memorable experiences by providing friendly customer service at Birmingham Airport.
- Company: Join Jet2.com & Jet2holidays, a leader in the travel industry.
- Benefits: Earn £12.53 per hour plus shift allowance, with great perks and discounts.
- Other info: Flexible hours, 34 days holiday, and opportunities for career growth.
- Why this job: Be part of a dynamic team that makes travel enjoyable for customers.
- Qualifications: Passion for customer service and ability to thrive under pressure.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.53 per hour plus shift allowance of £3.13
Contract Type: Fixed Term
As a member of our Ground Operations Team at Birmingham Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check‑in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
- Are adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
20 or 30 hour per week contracts available on a Fixed Term basis until November 2026. Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season. Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!
Passenger Service Agent - Birmingham employer: Jet2 Com Limited
Contact Detail:
Jet2 Com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com and Jet2holidays. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your passion for outstanding service.
✨Tip Number 3
Stay calm under pressure! The airport can be a hectic place, so think about how you handle stress. Prepare to discuss situations where you've had to stay focused and solve problems quickly. This will show that you can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, you'll get all the latest updates on your application status!
We think you need these skills to ace Passenger Service Agent - Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering outstanding customer service. Share any relevant experiences where you’ve gone above and beyond to help customers, as this is key for the Passenger Service Agent role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. Use bullet points if it helps!
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight how your adaptability and teamwork skills align with our values at Jet2.com & Jet2holidays. We want to know why you’re the perfect fit for our Ground Operations Team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jet2 Com Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Passenger Service Agent does. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your passion for helping others.
✨Stay Calm Under Pressure
The airport environment can be hectic, so it's important to convey that you can handle stress well. Prepare to discuss situations where you've had to stay composed during busy or challenging times. This will reassure the interviewers that you can thrive in a fast-paced setting.
✨Teamwork Makes the Dream Work
As a Passenger Service Agent, you'll need to work closely with your colleagues. Think of examples that highlight your ability to collaborate effectively and support your team, especially during disruptions. This will show that you're a team player who values communication and cooperation.