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- Tasks: Lead and manage the Jet2.com Ground Operations Team at London Gatwick Airport.
- Company: Join a dynamic airline known for its exceptional customer service.
- Benefits: Competitive salary, bonus scheme, discounts on holidays, and a contributory pension.
- Why this job: Be a key player in delivering unforgettable travel experiences for customers.
- Qualifications: Proven leadership experience in airport operations and strong people management skills.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity to join us as Station Manager at our 14th UK base, London Gatwick Airport! As our Station Manager you will have overall operational and management accountability for the Jet2.com Ground Operations Team (customer facing and dispatch). You will have overall responsibility for ensuring the safe, efficient and effective delivery of the operation as well as the delivery of our famous VIP Customer Service. In this hands-on role, you will actively engage with our customers, leading by example to ensure the delivery of both landside and dispatch activities. You will also oversee third-party partners to ensure adherence to Jet2.com's service specifications. This is an exciting opportunity to play a pivotal role in the continued growth of our business.
What will you do in the role?
- Provide guidance and leadership to ensure colleagues and suppliers deliver and exceed Jet2.com standards for Safety, Customer Service, cost management, and ancillary revenues.
- Maintain a primary focus on safety, ensuring that activities are adequately resourced, and procedures and regulations are strictly adhered to.
- Lead, inspire and coach your Ground Operations Management Team, across the customer facing & dispatch operation.
- Ensure that our customer promise is consistently delivered, and required standards are achieved.
- Be accountable for productive business activity and reporting.
- Enable your teams to work together to deliver a first-class customer service at the airport.
- Build strong working relationships locally and partnering closely with stakeholders, including third-party suppliers and airport management as well as key stakeholders across the Jet2.com and Jet2holidays business.
- You will be responsible for the development and management of a team of our Senior Duty Manager, with indirect responsibility for the wider colleague population.
What are the key skills/experience you'll already have?
- The successful candidate will already be demonstrating Role Model behaviours and will be an ambassador for the Jet2 brand and ethos.
- You will have a proven track record in leading and developing large, high performing airport teams and will share our passion for supporting our colleagues.
- An experienced people manager, you will have operated at a senior level within an airport environment, ideally leading both customer facing and airside operational teams.
- Experience of effectively managing demanding situations, such as disruptions is required.
- As an experienced senior leader, you will have the ability to effectively manage demanding internal and external stakeholders and will be able to demonstrate the commercial acumen required to succeed in this environment.
What Can We Offer You?
- Competitive salary and bonus scheme
- Contributory pension scheme
- 3 x salary life assurance
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Access to Mental Health First Aiders
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!
Station Manager - London Gatwick employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Manager - London Gatwick
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Jet2.com or Gatwick Airport. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We all know how important it is to show your passion for delivering top-notch service, so be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you meet the team or attend interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Station Manager - London Gatwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Station Manager role. Highlight your experience in leading airport teams and managing customer service operations. We want to see how your skills align with our Jet2.com ethos!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your leadership style. Let us know why you’re excited about the opportunity at London Gatwick and how you can contribute to our team.
Showcase Relevant Experience: When filling out your application, be sure to highlight any relevant experience you have in managing airport operations or dealing with demanding situations. We love candidates who can demonstrate their ability to handle challenges effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Jet2.com Limited
✨Know the Company Inside Out
Before your interview, make sure you research Jet2.com thoroughly. Understand their values, mission, and what sets them apart in the aviation industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Station Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, managed crises, or improved customer service. Be ready to discuss how you inspire and motivate others.
✨Emphasise Safety and Compliance
Given the focus on safety in this role, be prepared to discuss your approach to maintaining safety standards and compliance. Share specific instances where you've ensured adherence to regulations and how you handle safety-related challenges.
✨Build Relationships with Stakeholders
Highlight your experience in managing relationships with various stakeholders, including third-party suppliers and airport management. Discuss how you’ve successfully collaborated with others to achieve common goals and enhance operational efficiency.
