Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage the Jet2.com Ground Operations Teams at East Midlands Airport.
- Company: Join a dynamic airline known for its exceptional customer service.
- Benefits: Competitive salary, bonuses, pension scheme, and exclusive travel discounts.
- Why this job: Play a key role in delivering unforgettable holiday experiences for customers.
- Qualifications: Proven leadership in airport operations with strong people management skills.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity to join us as Station Manager at East Midlands Airport! As our Station Manager, you will have overall operational and management accountability for the Jet2.com Ground Operations Teams (Airside and Customer Facing) based at East Midlands Airport. You will have overall responsibility for ensuring the safe, efficient and effective delivery of our operation as well as the delivery of our famous VIP Customer Service.
In this hands-on role, you will actively engage with our customers and colleagues, leading by example to ensure the delivery of both landside and airside activities. You will also oversee third-party partners to ensure adherence to Jet2.com service specifications. This is an exciting opportunity to play a pivotal role in the continued growth of our business.
What will you do as our Station Manager?
- Provide strategic leadership in people management, including coaching, development and performance oversight to your Ground Operations Management Teams, across the customer facing & airside operation.
- Deliver effective guidance and direction to ensure colleagues and suppliers deliver and exceed Jet2.com standards for safety, customer service, cost management, and ancillary revenues.
- Maintain a primary focus on safety, ensuring that activities are adequately resourced, and procedures and regulations are strictly adhered to.
- Operate in full compliance with legal, regulatory, and company standards.
- Ensure that our customer promise is consistently delivered, and required standards are achieved.
- Be accountable for productive business activity, meaningful MI and reporting.
- Enable your teams to work together to deliver a first-class customer service at the airport.
- Build strong working relationships locally and partner closely with stakeholders, including third-party suppliers and airport management as well as key stakeholders across the Jet2.com and Jet2holidays business.
What are the key skills/experience you'll already have?
- Have a proven track record in leading and developing large, high-performing airport teams, with a strong commitment to supporting colleagues.
- Be an established and engaging operational manager with senior-level experience in airport operations, ideally overseeing both customer-facing and airside teams.
- Demonstrate the ability to successfully lead teams through operational challenges with flexibility, resilience, and strategic foresight.
- Be skilled in managing complex relationships with demanding internal and external stakeholders.
- Have strong commercial acumen and a clear understanding of what it takes to succeed in a dynamic airport environment.
What Can We Offer You?
- Competitive salary
- Discretionary management bonus scheme
- Contributory pension scheme
- 3 x salary life assurance
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights
- Cycle to Work Scheme
- Access to Mental Health First Aiders
- Many retail discounts on travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!
Station Manager - East Midlands in London employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Manager - East Midlands in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational management and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've led teams through challenges and improved customer service. This is your chance to shine and demonstrate that you’re the right fit for the Station Manager role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Station Manager - East Midlands in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Station Manager role. Highlight your experience in airport operations and people management, showing us how you can lead our teams effectively.
Showcase Your Leadership Skills: We want to see your proven track record in leading high-performing teams. Share specific examples of how you've developed colleagues and managed operational challenges in your previous roles.
Emphasise Customer Service: Since delivering our famous VIP Customer Service is key, include any relevant experiences where you've gone above and beyond for customers. This will help us understand your commitment to exceptional service.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at East Midlands Airport.
How to prepare for a job interview at Jet2.com Limited
✨Know Your Operations
Familiarise yourself with the specific operations at East Midlands Airport. Understand the key challenges and opportunities in both airside and customer-facing roles. This will help you demonstrate your knowledge and show that you're ready to lead effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your experience in coaching and developing staff, as well as how you've navigated operational challenges. This will illustrate your capability to manage and inspire a large team.
✨Emphasise Safety and Compliance
Be ready to discuss your approach to safety and compliance in airport operations. Share specific instances where you've ensured adherence to regulations and improved safety standards. This is crucial for the role and shows your commitment to maintaining a safe environment.
✨Build Relationships
Think about how you've built strong relationships with stakeholders in previous roles. Be prepared to discuss your strategies for managing complex relationships with both internal and external partners. This will highlight your commercial acumen and ability to collaborate effectively.
