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- Tasks: Create memorable experiences by providing friendly customer service at Liverpool Airport.
- Company: Join Jet2.com & Jet2holidays, a leader in the travel industry.
- Benefits: Earn £12.53 per hour plus extra for unsociable hours, with great perks.
- Why this job: Be part of a dynamic team and help customers enjoy their travels.
- Qualifications: No experience needed, just a passion for customer service and teamwork.
- Other info: Flexible shifts, 34 days holiday, and opportunities for career growth.
The predicted salary is between 12 - 16 £ per hour.
Contract Type: Fixed Term
As a member of our Ground Operations Team at Liverpool Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.
What will you do in the role?
- Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
- Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
- Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
- Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.
What will you need?
- Whilst previous experience is not required, we are looking for individuals who are passionate about delivering outstanding customer service.
- Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
- Are adaptable, self‑motivated, and enjoy working as part of a team.
- Demonstrate initiative and accountability.
This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.
What can we offer you?
- Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
- Free car parking at the airport and access to rest areas during breaks.
- 34 days holiday entitlement per annum (pro rata for part‑time hours).
- Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, paid training course, our famous Red uniform & much more!
20 hour per week contracts available on a Fixed Term basis until November 2026. Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season. Rosters are provided 4 weeks in advance.
At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team!
Passenger Service Agents - Liverpool employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agents - Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jet2.com & Jet2holidays. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for customers, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your passion for outstanding service.
✨Tip Number 3
Stay calm under pressure! The airport can be a hectic place, so think about how you handle stress. Prepare to discuss how you’ve managed challenging situations in the past, showing that you can keep your cool when things get busy or when disruptions occur.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our award-winning team. Don’t miss out on this opportunity to create memories with us!
We think you need these skills to ace Passenger Service Agents - Liverpool
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about creating memorable experiences for our customers, so share any relevant stories or examples that highlight your passion.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your adaptability and teamwork skills, as these are key for us at Liverpool Airport. We love seeing how you fit into our culture!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. This helps us see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Passenger Service Agent entails. Familiarise yourself with the key responsibilities like assisting customers at check-in and ensuring safety procedures are followed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Even if you haven't worked in a similar role before, any experience in hospitality or teamwork can be relevant. Be ready to share these stories!
✨Stay Calm Under Pressure
The airport environment can get hectic, so it's important to demonstrate your ability to stay calm and focused. Prepare to discuss how you've handled stressful situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Emphasise Teamwork and Adaptability
Working as part of a team is crucial in this role. Think of times when you've collaborated with others to achieve a common goal or adapted to changes quickly. Highlighting your flexibility and willingness to support colleagues during busy times will show that you're a great fit for their team-oriented culture.
