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- Tasks: Deliver top-notch customer service from check-in to boarding at Liverpool Airport.
- Company: Join a popular airline known for its commitment to customer care.
- Benefits: Earn £12.53 per hour, plus extra pay for unsociable hours and travel discounts.
- Why this job: Be part of a dynamic team and help passengers during their journey.
- Qualifications: Adaptability and teamwork skills are essential for this role.
- Other info: Enjoy free parking and a fixed-term contract until November 2026.
The predicted salary is between 12 - 16 £ per hour.
A popular airline company is seeking a Passenger Service Agent at Liverpool Airport. You will provide excellent customer service from check-in to boarding, adhere to safety protocols, and support customers during disruptions. The role requires adaptability and teamwork.
Benefits include:
- A competitive hourly rate of £12.53
- Extra pay for unsociable hours
- Free parking
- Holidays
- Discounts on travel
This is a physically demanding role with a 20 hour per week fixed-term contract until November 2026.
Airport Passenger Service Agent - Customer Care in Action in Liverpool employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Passenger Service Agent - Customer Care in Action in Liverpool
✨Tip Number 1
Get to know the airline's values and customer service approach. When you walk into that interview, show us how your personal values align with theirs. It’s all about making a connection!
✨Tip Number 2
Practice your adaptability skills! Think of examples where you've had to think on your feet or work as part of a team. We want to hear those stories that showcase your ability to handle disruptions like a pro.
✨Tip Number 3
Don’t underestimate the power of body language! When you’re in front of the interviewer, maintain eye contact, smile, and show enthusiasm. We’re looking for someone who’s not just qualified but also genuinely excited about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Liverpool Airport. Let’s make it happen!
We think you need these skills to ace Airport Passenger Service Agent - Customer Care in Action in Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond for customers, especially in challenging situations. Remember, this role is all about providing excellent service!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate their adaptability and teamwork skills.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jet2.com Limited
✨Know the Company
Before your interview, do a bit of research on the airline. Understand their values, mission, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Passenger Service Agent, you'll be on the front line of customer interaction. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your adaptability and teamwork skills, as these are crucial for handling disruptions effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations, like a flight delay or an upset passenger. Practising these scenarios can help you respond confidently and demonstrate your problem-solving abilities.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even though the role is physically demanding, showing up well-presented reflects your seriousness about the position and your understanding of the airline's standards.
