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- Tasks: Manage user accounts and provide top-notch support for ecommerce applications.
- Company: Join Jet2.com and Jet2holidays, where we prioritise a 'Customer First' ethos.
- Benefits: Enjoy hybrid working, 26 days holiday, and a supportive team environment.
- Other info: Great opportunities for career growth and development await you!
- Why this job: Be part of a dynamic team redefining travel experiences for millions.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced setting.
The predicted salary is between 30000 - 40000 £ per year.
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
As our new Support Analyst, you will be responsible for providing 1st line lifecycle management and tasks for our ecommerce applications, operating within a time critical, fast-paced, and constantly changing environment. You will proactively respond to support tickets from business areas, providing support and guidance on best practices, whilst ensuring that all tickets are resolved to a high standard. Communication is key to this role as you will interact with stakeholders at all levels from around the world both internal and external.
As our Application Support Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- 26 days holiday (plus Bank Holidays)
What you’ll be doing:
- Provide user account lifecycle management including the creating, provisioning, securing and removal of access to various applications.
- Ensure that all requests are authenticated, authorised and documented in accordance with our internal standards.
- General administration duties including sending secure correspondence and the uploading/downloading of documents ensuring they are stored in best practice.
- Full end to end incident management ensures satisfactory responses to internal & external customers.
- Managing of own daily workload including the prioritisation of work and ensuring that all SLA are adhered to.
- Working with internal and external stakeholders/users to provide support on issues.
- Be confident in using a broad range of applications.
- Provide guidance/advice to internal teams, external teams and end users on best practice and requirements of the systems.
- Assist end users with issues and queries providing best practice guidance.
- Escalating issues and problems to the Senior Identity Management Analyst.
- Participating in IAM related projects, coordinating with other departments.
- Daily management of triage based on importance, prioritisation, operational disruption and Service Level Agreements.
- Complete month end audits and quality assurance tasks.
- Serve as the point of contact for business stakeholders, managing queries, escalations, concerns and expectations.
What you’ll have:
- Excellent communication skills.
- Competence in working with a wide range of IT tools including Outlook, Excel and Word.
- Demonstrable ability to work in a fast-paced environment and prioritise work.
- Strong attention to detail.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Support Analyst - IAM (12 Month FTC) in Leeds employer: Jet2 Com Limited
Contact Detail:
Jet2 Com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - IAM (12 Month FTC) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com and Jet2holidays on LinkedIn. Ask them about their experiences and any tips they might have for landing the Support Analyst role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to support roles. Think about scenarios where you've had to manage multiple tasks or resolve issues under pressure. We want you to showcase your communication skills and ability to prioritise, so have some examples ready!
✨Tip Number 3
Show your enthusiasm for the company! Research Jet2.com and Jet2holidays, and be ready to discuss what excites you about their customer-first ethos. This will help you stand out as someone who genuinely wants to be part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining us in redefining travel experiences. Let’s get you on board!
We think you need these skills to ace Support Analyst - IAM (12 Month FTC) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight your experience with lifecycle management and any relevant IT tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our 'Customer First' ethos. Let us know how you can contribute to creating unforgettable experiences.
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your ability to interact with various stakeholders. Use clear and concise language in your application to show us you can communicate effectively.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Jet2 Com Limited
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Support Analyst, especially around user account lifecycle management and incident management. Brush up on your knowledge of ecommerce applications and be ready to discuss how you would handle support tickets in a fast-paced environment.
✨Show Off Your Communication Skills
Since communication is crucial for this role, practice articulating your thoughts clearly. Think about examples where you've successfully interacted with stakeholders or resolved issues. Be prepared to demonstrate how you can convey complex information simply and effectively.
✨Prioritisation is Key
In a time-critical role, being able to prioritise tasks is essential. Prepare to discuss how you manage your workload and ensure that SLAs are met. You might even want to bring examples of how you’ve handled competing priorities in previous roles.
✨Emphasise Your Attention to Detail
This role requires a strong attention to detail, especially when it comes to documentation and quality assurance tasks. Be ready to share instances where your meticulous nature has helped prevent issues or improved processes in your past experiences.