At a Glance
- Tasks: Lead a dynamic team in a fast-paced operations control centre, managing airline disruptions.
- Company: Join Jet2.com, a leading airline redefining travel experiences.
- Benefits: Enjoy discounts on flights, profit sharing, and a contributory pension scheme.
- Other info: Flexible 4 on 4 off shift pattern with excellent career growth opportunities.
- Why this job: Make a real impact on customer experiences and enjoy diverse daily challenges.
- Qualifications: Proven leadership skills in high-pressure environments and strong communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas to work within the company. It’s open 24 hours a day, 7 days a week, 365 days of the year! We’re looking to hire a Customer Operations Controller to join our Customer Operations Team. This is the area of the business where the decisions made have a direct impact on our Customers, Aircraft and Colleagues. With this comes a lot of responsibility but also a lot of pride. If you want a role where no 2 days will be the same and to be involved in an area that has arguably the biggest impact on our day to day flying programme, then our Operations Control Centre is the place you want to be!
Reporting to the Customer Operations Duty Manager, the Customer Operations Controller will provide support, coaching and guidance to our Customer Operations Coordinators as well as assimilating large amounts of information and delivering key messages to all areas of the business. You will ensure that Airline disruption is handled concisely in accordance with all Company and statutory requirements, playing a vital role in the achievement of company targets. This role will work across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off - 12 hour).
Benefits:
- Colleague discounts on Jet2.com flights and Jet2holidays.
- Generous Discretionary Profit Share Scheme.
- Contributory pension scheme.
Responsibilities:
- You will oversee the distribution of work on each shift, as well providing on the job coaching and support for the team of Customer Operations Coordinators within their role.
- This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
- By supporting our red teams & handling agents you will resolve any issues relating to passenger queries, airport infrastructure or aircraft status Working as One Team.
- Effectively implement the company welfare policy in accordance with EU261 regulations whilst ensuring a high level of attention to detail is paramount.
Qualifications:
- The confidence to lead teams in a high-pressure environment with strong organisation and prioritising skills to manage volumes of workload with the ability to delegate tasks responsibly.
- The successful candidate will have proven experience within an Airline or a Tour Operator and will be able to demonstrate strong effective leadership skills and a clear understanding of the Jet2.com Operation.
- Have effective decision-making skills and excellent communication skills are a must, along with the ability to think creatively with proven prioritisation and problem-solving skills as well as being process and detail orientated are also required in the role.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Jet2.com Customer Operations Controller in Leeds employer: Jet2 Com Limited
Jet2.com is an exceptional employer that offers a dynamic and fast-paced work environment within its Operations Control Centre, where every day presents new challenges and opportunities for growth. With a strong focus on teamwork and employee development, we provide comprehensive training, generous benefits including flight discounts and a profit share scheme, and a supportive culture that values each team member's contributions. Join us in making a meaningful impact on our customers' travel experiences while enjoying a rewarding career in the heart of the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Jet2.com Customer Operations Controller in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jet2 Com Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jet2 Com Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Jet2.com Customer Operations Controller in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jet2 Com Limited:Your cover letter is your chance to shine! Tell us why you want to work at Jet2 Com Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jet2 Com Limited!
How to prepare for a job interview at Jet2 Com Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
