At a Glance
- Tasks: Monitor and manage airline operations, ensuring smooth travel experiences for customers.
- Company: Join Jet2.com, a leading airline with a customer-first ethos.
- Benefits: Enjoy colleague discounts, profit sharing, and a contributory pension scheme.
- Other info: Fixed-term role with 4 on 4 off shifts and excellent career growth opportunities.
- Why this job: Be part of a dynamic team that directly impacts travel for millions.
- Qualifications: Strong decision-making, teamwork, and communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Operations Control Centre (OCC) within Jet2.com is one of the busiest areas to work within the company. It’s open 24 hours a day, 7 days a week, 365 days of the year! This is the area of the business where the decisions made have a direct impact on our Customers, Aircraft and Colleagues. With this comes a lot of responsibility but also a lot of pride. If you want a role where no 2 days will be the same and to be involved in an area that has arguably the biggest impact on our day to day flying programme, then our Operations Control Centre is the place you want to be!
As we’re looking to hire a Customer Operations Co‑ordinator to join our Customer Operations Team. Reporting to the Jet2.com Airline Customer Operations Duty Manager, the Jet2.com Airline Customer Operations Co‑ordinator is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and high organisational skills. You will effectively implement the company welfare policy in accordance with EU regulations and Jet2.com’s standards and will strive to effectively manage airline disruption. This role will work across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off - 12 hour). Please note this position is Fixed‑term for 18 months.
Benefits
- Colleague discounts on Jet2holidays and Jet2.com flights
- Generous discretionary Profit Share Scheme
- Contributory pension scheme
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We really drive forward a customer first ethos, creating unforgettable package holidays and flights. We could not do it without our wonderful people.
What you’ll be doing
- You will assist and advise all of our internal & external stakeholders who contact us by providing solutions to any problems.
- Be responsible for communicating and managing disruption across the Jet2.com network and manage the process in relation to disruptive passengers, ensuring all relevant teams are informed of any actions taken.
- You will also be responsible for the accurate reporting and logging of all incidents actions.
What you’ll have
- Experience within an Airline or a Tour Operator is desirable but not essential, however, the successful candidate will be able to demonstrate effective decision‑making skills and the ability to manage multiple workstreams.
- Effective teamwork and excellent communication skills are a must, along with the ability to work to a deadline.
- This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
- Proven prioritisation and problem‑solving skills as well as being process and detail orientated are also required in the role.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Jet2.com Customer Operations Co-ordinator in Leeds employer: Jet2 Com Limited
At Jet2.com, we pride ourselves on being an exceptional employer, offering a dynamic work environment within our Operations Control Centre that operates 24/7. Our commitment to employee growth is evident through generous benefits such as colleague discounts, a profit share scheme, and a contributory pension plan, all while fostering a culture of teamwork and problem-solving. Join us in making a meaningful impact on the travel experiences of millions, where every day brings new challenges and opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Jet2.com Customer Operations Co-ordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the Operations Control Centre. Familiarise yourself with common disruptions in the airline industry and think about how you'd handle them. Show us you’re ready to tackle any challenge!
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try some mock scenarios related to airline disruptions and come up with solutions. This will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Jet2.com.
We think you need these skills to ace Jet2.com Customer Operations Co-ordinator in Leeds
Some tips for your application 🫡
Show Your Passion for Operations:When writing your application, let us see your enthusiasm for the fast-paced world of operations. Mention any relevant experiences that highlight your problem-solving skills and ability to manage disruptions effectively.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to reflect the specific requirements of the Customer Operations Co-ordinator role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Highlight Teamwork and Communication Skills:Since this role involves working closely with various teams, emphasise your teamwork and communication abilities in your application. Share examples of how you've successfully collaborated with others in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, you can ensure your application reaches us quickly and efficiently, and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Jet2 Com Limited
✨Know Your Operations
Familiarise yourself with the operations control centre's role within Jet2.com. Understand how decisions impact customers, aircraft, and colleagues. This knowledge will help you demonstrate your enthusiasm for the position and show that you’re ready to take on the responsibilities.
✨Showcase Problem-Solving Skills
Prepare examples of how you've effectively managed disruptions or solved problems in previous roles. Highlight your decision-making process and how you prioritised tasks under pressure. This will illustrate your ability to handle the fast-paced environment of the OCC.
✨Emphasise Teamwork and Communication
Since this role involves working closely with various teams, be ready to discuss your teamwork experiences. Share specific instances where your communication skills made a difference in managing operations or resolving issues. This will show that you can collaborate effectively in a busy setting.
✨Understand the Company Culture
Jet2.com prides itself on a customer-first ethos. Research their values and think about how your personal values align with theirs. During the interview, express your commitment to creating unforgettable travel experiences and how you can contribute to their mission.
