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- Tasks: Ensure all end user devices are secure, compliant, and optimally performing.
- Company: Join Jet2.com and Jet2holidays, where we prioritise a 'Customer First' ethos.
- Benefits: Enjoy hybrid working, annual pay reviews, and 26 days holiday plus Bank Holidays.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on user experience and device security in a dynamic environment.
- Qualifications: Strong knowledge of Windows, macOS, and endpoint management tools required.
The predicted salary is between 40000 - 50000 £ per year.
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. Our IT Client User Experience Engineer is part of the Platform Reliability Team, who will be accountable for ensuring that all end user devices across the organisation are safe, secure, compliant, performant, and consistently delivering an excellent colleague experience.
You will ensure that every client device—laptop, desktop, mobile, or virtual endpoint—runs optimally with all relevant applications deployed, updated, and monitored through automated, modern management tooling. You will play a key role in endpoint security, device compliance, software lifecycle management, performance optimisation, and user experience telemetry, ensuring colleagues can work efficiently and securely across all locations.
Benefits:
- Hybrid working (we’re in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
What you’ll be doing:
- Ensure all client devices meet corporate security baselines, including encryption, secure boot, antivirus/EDR, MFA, conditional access, and OS level hardening.
- Monitor endpoint compliance using tooling such as Intune, Defender, Rapid7, SCCM or equivalent.
- Partner with the Cyber Security team to identify, triage, and resolve endpoint vulnerabilities quickly and work closely with IT Infrastructure, Cloud, Security, Service Desk, and Application teams to ensure seamless device operation.
- Maintain a centralised catalogue of approved applications with version control and documentation.
- Support the full lifecycle of devices: by working in partnership with members of the IT Hardware Asset Management team for the procurement, build, deployment, ongoing management, retirement and secure disposal of all client devices.
- Ensure devices remain fully patched (OS, drivers, firmware, apps) in accordance with corporate patching policies.
- Own the end-user experience across all device types, using analytics to identify pain points and opportunities.
- Support delivery of corporate initiatives (e.g. Windows feature upgrades, security uplift programmes, hardware refresh cycles).
What you’ll have:
- Strong knowledge of Windows 11, macOS, iOS/Android, and endpoint management tooling.
- Experience with modern management platforms (e.g., Microsoft Intune, SCCM, Autopilot, MDM).
- Proven experience in software packaging, scripting, application deployment.
- Good understanding of endpoint security principles (AV/EDR, CIS baselines, encryption, patching).
- Ability to troubleshoot complex endpoint issues across OS, application, network, and hardware layers.
- Strong documentation, attention to detail, and process discipline.
IT Client User Experience Engineer in Leeds employer: Jet2 Com Limited
Contact Detail:
Jet2 Com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Client User Experience Engineer in Leeds
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with friends who might know someone at Jet2.com. You never know when a casual conversation could lead to your next opportunity!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your experience with endpoint management tools like Intune or SCCM can really set you apart from the crowd.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of Windows 11, macOS, and endpoint security principles. We want to see that you can troubleshoot complex issues and understand the importance of a great user experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Jet2.com and contributing to our ‘Customer First’ ethos.
We think you need these skills to ace IT Client User Experience Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Client User Experience Engineer role. Highlight your experience with endpoint management tools and any relevant projects that showcase your skills in ensuring device compliance and security.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about creating an excellent user experience and how your background aligns with our 'Customer First' ethos. Don’t forget to mention your familiarity with Windows 11 and other operating systems!
Showcase Your Technical Skills: In your application, be sure to highlight your technical skills, especially around software packaging, scripting, and application deployment. We want to see how you can contribute to maintaining a seamless operation of client devices across the organisation.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Jet2 Com Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, macOS, and the various endpoint management tools like Intune and SCCM. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex endpoint issues you've troubleshot. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and attention to detail.
✨Understand the Customer First Ethos
Jet2.com values a 'Customer First' approach, so think about how your role as an IT Client User Experience Engineer contributes to this ethos. Be ready to discuss how you can enhance the end-user experience and ensure devices are secure and compliant.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, current projects, or the company's future initiatives. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.