At a Glance
- Tasks: Support VIP users and resolve tech issues while working on exciting projects.
- Company: Join Jet2.com, a leading travel company with a customer-first ethos.
- Benefits: Enjoy retail discounts, profit share, and hybrid working options.
- Other info: Dynamic role with opportunities to collaborate and grow in a vibrant team.
- Why this job: Make a real impact in travel tech and support unforgettable journeys.
- Qualifications: Experience with Windows, Office 365, and excellent people skills required.
The predicted salary is between 31500 - 38500 £ per year.
As our new
Desktop Support Engineer - Executive Support , you’ll work with highly skilled first and second-line support engineers within the Desk-Side and First-Time Resolution Teams which support the technology-enabled workforce within Jet2. com and Jet2holidays.
As our
Desktop Support Engineer - Executive Support , you’ll have access to a wide range of benefits including:
- Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
- Generous Discretionary Profit Share Scheme after qualifying period.
- Colleague discounts on Jet2. com flights and Jet2holidays packages.
- Hybrid working (we’re in the office 2 days per week).
At Jet2. com and Jet2holidays we’re working together to deliver an amazing journey, literally!
We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights.
We couldn’t do it without our wonderful people.
What you’ll be doing
- Ownership of Incidents and Service Requests raised by our user community.
- Assisting in the building of end user devices (Laptops, Tablets and Phones).
- Involvement in large scale business-wide projects (involving travel where required).
- Supporting VIP users on technical issues.
- Pro-active health-checking and updating of key VIP devices.
- Travel to Jet2 events where IT support it required.
What you’ll have
- Be a good "all-rounder" with experience in resolving issues on different types of devices.
- You’ll be knowledgeable about Windows, Active Directory, Office 365, VPNs, and networking, as well as Incident Management.
- You’ll have excellent people skills.
- Be comfortable supporting users at all levels as providing 'face-to-face' support for important stakeholders is of vital importance for this role.
- Have previous experience of using Servicenow is an advantage.
- Effective triage/workload/time management and great customer service skills are essential for this role.
- Be comfortable working on time critical issues.
- Be familiar with a range of end user technologies including AV/conferencing solutions, mobile and laptop/desktop support.
- Experience with dealing with VIP’s on a regular basis.
- Experience in troubleshooting advanced Microsoft office / 365 issues including Outlook and mailbox management.
- Be comfortable using Power Shell to set parameters not available via GUI.
- Experienced in needing to collaborate with other support teams when needed.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2. com and Jet2holidays, your potential has no limits. #LI-Hybrid
#J-18808-Ljbffr
Desktop Support Engineer - Executive Support in Leeds employer: Jet2 Com Limited
As a Station Engineer at Belfast Airport, you will join a dynamic team dedicated to maintaining high standards of safety and efficiency in aviation. Our company offers a supportive work culture with fantastic career development opportunities, a contributory pension scheme, and generous holiday allowances, ensuring that you can thrive both professionally and personally. With additional benefits like colleague discounts on flights and holidays, we prioritise your well-being and success in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer - Executive Support in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jet2 Com Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jet2 Com Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Desktop Support Engineer - Executive Support in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jet2 Com Limited:Your cover letter is your chance to shine! Tell us why you want to work at Jet2 Com Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jet2 Com Limited!
How to prepare for a job interview at Jet2 Com Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
