At a Glance
- Tasks: Support operational decision-making and lead continuous improvement initiatives in a fast-paced environment.
- Company: Join Jet2.com, a leading airline with a customer-first ethos.
- Benefits: Enjoy a management bonus, colleague discounts, and a contributory pension scheme.
- Other info: Dynamic office-based role with opportunities for career growth and development.
- Why this job: Make a real impact on operations while developing your leadership skills.
- Qualifications: Experience in airline operations and strong decision-making skills under pressure.
The predicted salary is between 40000 - 50000 € per year.
The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas to work within the company. It’s open 24 hours a day, 7 days a week, 365 days of the year! This is the area of the business where the decisions made have a direct impact on our Customers, Aircraft and Colleagues. With this comes a lot of responsibility but also a lot of pride. We’ve an exciting new opportunity for our Operations Control Deputy Manager to join us. Created as part of the continued evolution and strengthening of our OCC leadership structure, this role will sit at the heart of operational decision-making, resilience, and performance.
Benefits:
- Management Bonus Scheme
- Colleague discounts on Jet2.com flights
- Jet2holidays
- Contributory pension scheme
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
What you’ll be doing:
- Deputise for the Operations Control Manager, supporting departmental leadership and operational decision-making.
- Support the safe, compliant, and efficient delivery of Operations Control activities, including escalation management during disruption.
- Provide leadership, coaching, and development support to Operations Control Duty Managers.
- Lead projects and continuous improvement initiatives across the OCC.
- Monitor operational performance, compliance and safety standards, promoting a strong Just Culture ethos.
- Act as a key interface across the wider OCC and provide operational recommendations to senior management.
- Support onboarding, competence management and succession planning within the team.
- Office‑based (Monday to Friday) at Low Fare Finder House, Yeadon, with occasional operational shift and on‑call cover.
What you’ll have:
- Previous experience within an airline Operations Control / OCC environment is preferred.
- Strong operational decision‑making capability under pressure.
- Experience leading, coaching or developing operational teams.
- Excellent communication and stakeholder management skills.
- A proactive, improvement‑focused mindset.
- A collaborative leadership style with a strong focus on safety and compliance.
Deputy Manager Operations Control in Leeds employer: Jet2 Com Limited
Jet2.com is an exceptional employer, offering a dynamic work environment within the Operations Control Centre that operates around the clock. Employees benefit from a robust management bonus scheme, generous colleague discounts on flights and holidays, and a contributory pension scheme, all while being part of a team that prioritises a 'Customer First' ethos. With ample opportunities for leadership development and continuous improvement initiatives, working at our Yeadon location means being at the forefront of operational excellence in the airline industry.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager Operations Control in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising situational questions. Think about how you’d handle operational challenges or lead a team under pressure. We want to see your decision-making skills shine!
✨Tip Number 3
Show off your passion for the airline industry! During interviews, share your thoughts on improving operations or enhancing customer experiences. It’ll show you’re not just looking for any job, but this job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Jet2.com family.
We think you need these skills to ace Deputy Manager Operations Control in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Deputy Manager Operations Control role. Highlight any previous experience in an airline Operations Control environment and showcase your decision-making capabilities under pressure.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your leadership style fits with our 'Customer First' ethos. Don’t forget to mention specific examples of how you've led teams or improved processes in the past.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. This will demonstrate your ability to communicate effectively, which is crucial in the Operations Control Centre.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Jet2 Com Limited
✨Know Your Operations Control Inside Out
Familiarise yourself with the specific operations control processes at Jet2.com. Understand how decisions impact customers, aircraft, and colleagues. This knowledge will help you demonstrate your readiness to step into the Deputy Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in high-pressure situations. Highlight your coaching and development experiences, as these are crucial for supporting Duty Managers and fostering a strong team environment.
✨Emphasise Your Decision-Making Ability
Be ready to discuss scenarios where you've had to make quick operational decisions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how your decisions positively impacted operations.
✨Communicate Your Improvement Mindset
Jet2.com values continuous improvement, so come prepared with ideas on how you could enhance operational performance or safety standards. This shows you're proactive and aligned with their ethos of delivering an amazing journey.
