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- Tasks: Drive impactful customer journeys and optimise experiences using Adobe tools.
- Company: Join Jet2.com and Jet2holidays, a leader in unforgettable travel experiences.
- Benefits: Hybrid working, annual pay reviews, 26 days holiday, and Adobe training.
- Other info: Collaborative environment with limitless potential for career growth.
- Why this job: Make a real impact on customer journeys and redefine travel experiences.
- Qualifications: Experience in MarTech, understanding of personalisation, and web analytics skills.
The predicted salary is between 50000 - 65000 £ per year.
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. In this role you will help to drive effective conversion through the development of impactful customer journeys that are relevant, personalised and continually optimised through testing.
Supported closely by Adobe, and working closely with marketing, analytics and tech teams you will build new impactful campaigns, and use data insights and testing to help continuously improve existing journeys. From setting up new channels and supporting next best action decisioning that meets customer contact consent rules, you’ll develop journeys in Adobe Target and Adobe Journey Optimizer (AJO) that are relevant, follow consent rules, and are flexible enough to meet changing business and trading needs.
What’s included:
- Hybrid working (we’re in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
- Adobe platform training and ongoing support where required
What you’ll be doing:
- Collaborate effectively with cross-functional teams, including marketing, analytics, and IT teams.
- Translate business needs into effective personalisation strategies.
- Develop customer journeys using Adobe Target and AJO.
- Operate as technical expert for Adobe Target and AJO, providing guidance on implementation best practices, data integration, segmentation, and campaign orchestration.
- Design, build, and deploy personalisation campaigns within Adobe Target, ensuring alignment with business goals and optimal customer experiences.
- Configure and manage Adobe Target and AJO activities, including A/B and multivariate testing, experience targeting, and product recommendations.
- Ensure seamless integration between Adobe Target, AJO and other marketing technologies.
- Implement and maintain robust testing, tracking and measurement strategies within Adobe Target and AJO to monitor campaign performance, analyse results, and drive continuous optimisation.
What you’ll have:
- Proven experience in a MarTech specialist role.
- An understanding of customer journeys, personalisation principles and execution.
- Experience with A/B testing methodologies and statistical analysis to interpret results and inform data‑driven optimisation decisions.
- Proficiency in web analytics tools, ideally Google Analytics, to measure and analyse campaign performance within the customer journey context.
- Strong understanding of web technologies (HTML, CSS, JavaScript, APIs) to support technical implementation and troubleshooting.
- Hands‑on expertise using Adobe Target and AJO preferred but not essential.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Lead Customer Journey Developer employer: Jet2 Com Limited
Contact Detail:
Jet2 Com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Journey Developer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Jet2.com and Jet2holidays. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in customer journey development and personalisation strategies. This will make you stand out during interviews.
✨Tip Number 3
Prepare for the interview by understanding Jet2's ethos and values. Be ready to discuss how you can contribute to their 'Customer First' approach with real examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Lead Customer Journey Developer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with customer journeys and personalisation strategies. We want to see how your skills align with our 'Customer First' ethos!
Showcase Your Technical Skills: Don’t forget to mention your proficiency in web technologies and any experience with Adobe Target or AJO. We love seeing candidates who can demonstrate their technical expertise in their applications.
Highlight Collaboration Experience: Since this role involves working closely with cross-functional teams, share examples of how you've successfully collaborated with marketing, analytics, or IT teams in the past. We value teamwork at Jet2.com and Jet2holidays!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board to help redefine travel experiences!
How to prepare for a job interview at Jet2 Com Limited
✨Know Your Tools
Make sure you brush up on your knowledge of Adobe Target and AJO. Familiarise yourself with their features and functionalities, as well as any recent updates. Being able to discuss how you've used these tools in past roles will show that you're ready to hit the ground running.
✨Understand Customer Journeys
Dive deep into the concept of customer journeys and personalisation strategies. Be prepared to share examples of how you've developed impactful campaigns in the past. This will demonstrate your understanding of the role and how you can contribute to creating unforgettable experiences for customers.
✨Data-Driven Mindset
Since this role involves a lot of testing and optimisation, come equipped with examples of how you've used data insights to inform your decisions. Discuss your experience with A/B testing and how you've interpreted results to improve customer journeys. This will highlight your analytical skills and commitment to continuous improvement.
✨Collaborative Spirit
Jet2.com values teamwork, so be ready to talk about your experience working with cross-functional teams. Share specific instances where collaboration led to successful outcomes. This will show that you can effectively communicate and work alongside marketing, analytics, and tech teams to drive results.