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- Tasks: Support and coach a team while managing airline disruptions and ensuring passenger welfare.
- Company: Join Jet2.com, a leading airline with a customer-first ethos.
- Benefits: Enjoy discounts on flights, profit share, and a contributory pension scheme.
- Other info: Work in a fast-paced environment with a 4 on/4 off shift pattern.
- Why this job: Be part of a dynamic team that creates unforgettable travel experiences.
- Qualifications: Strong communication skills and ability to handle information effectively.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas to work within the company. It’s open 24 hours a day, 7 days a week, 365 days of the year! Reporting to the Customer Operations Duty Manager, the Customer Operations Controller will provide support, coaching and guidance to our Customer Operations Coordinators as well as assimilating large amounts of information and delivering key messages to all areas of the business. You will ensure that Airline disruption is handled concisely in accordance with all Company and statutory requirements, playing a vital role in the achievement of company targets. This role will work across a 4 day on/4 day off shift pattern (2 days, 2 nights, 4 off - 12 hour).
As our Customer Operations Controller, you’ll have access to a wide range of benefits including:
- Colleague discounts on Jet2.com flights and Jet2holidays.
- Generous discretionary profit share scheme.
- Contributory pension scheme.
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We really drive forward a customer first ethos, creating unforgettable package holidays and flights. We could not do it without our wonderful people.
What you’ll be doing: You will oversee the distribution of work on each shift, as well as providing on‑the‑job coaching and support for the team of Customer Operations Coordinators within their role. This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
Jet2.com Customer Operations Controller employer: Jet2 Com Limited
Contact Detail:
Jet2 Com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jet2.com Customer Operations Controller
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give us insider info about the company culture and what it’s really like in the Operations Control Centre.
✨Tip Number 2
Prepare for the interview by practising situational questions. Think about how you’d handle airline disruptions or support your team. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for customer service! Even though this role isn’t customer-facing, we need to know you understand the importance of keeping passengers happy during disruptions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Jet2.com Customer Operations Controller
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Controller role. Highlight your experience in operations management and any relevant skills that align with the job description. We want to see how you can contribute to our busy Operations Control Centre!
Showcase Your Communication Skills: Since this role involves delivering key messages and supporting a team, it's crucial to demonstrate your communication abilities. Use clear and concise language in your application, and provide examples of how you've effectively communicated in past roles.
Highlight Your Problem-Solving Skills: The OCC is all about managing disruptions and ensuring smooth operations. In your application, share specific instances where you've successfully navigated challenges or resolved issues. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Jet2 Com Limited
✨Know Your Stuff
Make sure you understand the ins and outs of the Operations Control Centre. Familiarise yourself with how Jet2.com handles airline disruptions and the importance of customer welfare. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Leadership Skills
As a Customer Operations Controller, you'll be guiding and coaching others. Prepare examples from your past experiences where you've successfully led a team or supported colleagues. Highlighting these skills will demonstrate that you're ready to take on this responsibility.
✨Be Ready for Shift Work
This role involves a 4 on/4 off shift pattern, so be prepared to discuss your flexibility and ability to work nights and weekends. Showing that you're comfortable with this schedule will reassure them that you're a good fit for the demands of the job.
✨Emphasise Communication Skills
You'll need to assimilate large amounts of information and deliver key messages effectively. Think of examples where you've communicated complex information clearly, whether in writing or verbally. This will highlight your ability to thrive in a busy environment like the OCC.