At a Glance
- Tasks: Monitor and manage airline operations, ensuring smooth travel experiences for customers.
- Company: Join Jet2.com, a leading airline with a customer-first ethos.
- Benefits: Enjoy discounts on flights, profit sharing, and a contributory pension scheme.
- Other info: Fixed-term role with excellent career growth opportunities in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real impact in the travel industry.
- Qualifications: Strong decision-making, teamwork, and communication skills are essential.
The predicted salary is between 36000 - 60000 € per year.
The Operations Control Centre (OCC) within Jet2.com is one of the busiest areas to work within the company. It’s open 24 hours a day, 7 days a week, 365 days of the year! This is the area of the business where the decisions made have a direct impact on our Customers, Aircraft and Colleagues. With this comes a lot of responsibility but also a lot of pride. If you want a role where no 2 days will be the same and to be involved in an area that has arguably the biggest impact on our day to day flying programme, then our Operations Control Centre is the place you want to be! Join us!
As we’re looking to hire a Customer Operations Co-ordinator to join our Customer Operations Team. Reporting to the Jet2.com Airline Customer Operations Duty Manager, the Jet2.com Airline Customer Operations Co-ordinator is responsible for monitoring the operational flying programme and managing airline disruption through effective problem solving and high organisational skills. You will effectively implement the company welfare policy in accordance with EU regulations & Jet2.com’s standards and will strive to effectively manage airline disruption. This role will work across a 4 on 4 off shift pattern (2 days, 2 nights, 4 off - 12 hour). Please note this position is Fixed-term for 18 months.
As our Customer Operations Co-ordinator, you'll have access to a wide range of benefits including:
- Colleague discounts on Jet2holidays and Jet2.com flights
- Generous discretionary Profit Share Scheme
- Contributory pension scheme
At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We really drive forward a customer first ethos, creating unforgettable package holidays and flights. We could not do it without our wonderful people.
What you’ll be doing:
- You will assist and advise all of our internal & external stakeholders who contact us by providing solutions to any problems.
- Be responsible for communicating and managing disruption across the Jet2.com network and manage the process in relation to disruptive passengers, ensuring all relevant teams are informed of any actions taken.
- You will also be responsible for the accurate reporting and logging of all incidents actions.
What you’ll have:
- Experience within an Airline or a Tour Operator is desirable but not essential, however, the successful candidate will be able to demonstrate effective decision-making skills and the ability to manage multiple workstreams.
- Effective teamwork and excellent communication skills are a must, along with the ability to work to a deadline.
- This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.
- Proven prioritisation and problem-solving skills as well as being process and detail orientated are also required in the role.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Jet2.com Customer Operations Co-ordinator employer: Jet2 Com Limited
Jet2.com is an exceptional employer that fosters a dynamic and supportive work environment within its Operations Control Centre, where every day presents new challenges and opportunities to make a significant impact on customer experiences. With a strong focus on employee well-being, we offer generous benefits such as colleague discounts, a profit share scheme, and a contributory pension plan, all while promoting a culture of teamwork and growth. Join us in redefining travel experiences and enjoy a fulfilling career with endless possibilities.
StudySmarter Expert Advice🤫
We think this is how you could land Jet2.com Customer Operations Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to current or former Jet2.com employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Operations Control Centre.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples from your past where you successfully managed disruptions or handled multiple tasks at once. We want to see how you think on your feet!
✨Tip Number 3
Show your passion for the airline industry! During your interview, express why you’re excited about working with Jet2.com and how you can contribute to our customer-first ethos. Let us know you’re ready to make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at Jet2.com!
We think you need these skills to ace Jet2.com Customer Operations Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Operations Co-ordinator role. Highlight any relevant experience, especially in problem-solving and managing multiple tasks, as these are key for us at Jet2.com.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for the role and the airline industry. Share specific examples of how you've handled disruptions or challenges in previous roles to show us you're the right fit.
Showcase Your Teamwork Skills:Since teamwork is crucial in our Operations Control Centre, make sure to mention any experiences where you successfully collaborated with others. We want to see how you can contribute to our amazing team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jet2.com.
How to prepare for a job interview at Jet2 Com Limited
✨Know the Operations Control Centre Inside Out
Before your interview, make sure you understand what the Operations Control Centre does and its importance within Jet2.com. Familiarise yourself with how decisions made here impact customers, aircraft, and colleagues. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Problem-Solving Skills
Since the role involves managing airline disruption, be prepared to discuss specific examples of how you've successfully solved problems in the past. Think of situations where you had to make quick decisions or manage multiple tasks simultaneously. Highlighting these experiences will showcase your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Communication
The Customer Operations Co-ordinator role requires excellent teamwork and communication skills. Be ready to share examples of how you've worked collaboratively with others to achieve a common goal. Discuss how you keep stakeholders informed during disruptions, as this is crucial for the role.
✨Show Your Passion for Customer Welfare
Jet2.com prides itself on a customer-first ethos, so it's essential to convey your commitment to passenger welfare. Prepare to talk about why you believe customer care is important and how you would implement the company's welfare policy in challenging situations. This will demonstrate that you're aligned with the company's values.
