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For Companies At a Glance
- Tasks: Support teams with tech needs and manage IT service improvements.
- Company: Join Jet2.com and Jet2holidays, a leader in redefining travel experiences.
- Benefits: Enjoy hybrid working, annual pay reviews, and 26 days holiday plus Bank Holidays.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: Strong stakeholder management and IT Service Management experience required.
- Other info: Opportunity to lead initiatives and communicate with senior management.
The predicted salary is between 36000 - 60000 £ per year.
Jet2.com and Jet2holidays are excited to welcome an IT Senior Service Analyst to join our IT Service Management team. Reporting to the IT Service Manager, you\’ll be proactive and resilient, with proven leadership skills and operational management experience. You will provide guidance and support within IT & for operational colleagues regarding their technology needs.
As our IT Senior Service Analyst, you’ll have access to a wide range of benefits including:
- Hybrid working (we’re in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
What you’ll be doing
- You\’ll develop positive relationships with internal stakeholders, providing proactive support to teams around the business.
- You\’ll represent IT on relevant projects, through planning, implementation, and rollouts, providing advice and recommendations on proposed technology implementations.
- You\’ll review and manage supplier performance against agreed SLAs, escalating issues approaching and/or beyond breach.
- You\’ll analyse improvements to IT Service Management processes and IT services as part of Continual Service Improvement.
- You\’ll work collaboratively between IT and the business to ensure IT service is meeting the needs of the business, whilst providing monitoring and reporting on service levels to relevant stakeholders.
- You\’ll manage Service Transition from Project to Support in collaboration with IT and business colleagues.
- You\’ll take the lead in ensuring Incidents and Problems are assigned correctly, are being progressed and are managed within agreed timescales.
- You\’ll deputise for the IT Service Manager, taking the lead for various initiatives and communicating to the IT Senior Management team as required.
What you’ll have:
- Excellent stakeholder and supplier management skills.
- Good knowledge in IT technical infrastructure and operations.
- Experience in IT Service Management roles, focusing on process definition and improvement.
- IT Service Transition experience.
- Experience in providing management reports and managing performance improvement initiatives.
- Experience working in a multi-supplier IT environment.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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IT Senior Service Analyst employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Senior Service Analyst
✨Tip Number 1
Familiarise yourself with the specific IT Service Management tools and methodologies that Jet2.com uses. Understanding their approach will help you speak their language during interviews and demonstrate your readiness to contribute from day one.
✨Tip Number 2
Network with current or former employees of Jet2.com on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare examples of how you've successfully managed stakeholder relationships and improved IT service processes in your previous roles. Being able to share specific instances will showcase your expertise and align with the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends in IT service management and technology implementations. Showing that you're knowledgeable about current developments can set you apart and demonstrate your commitment to continual improvement in the field.
We think you need these skills to ace IT Senior Service Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the IT Senior Service Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in IT Service Management, stakeholder management, and any relevant technical infrastructure knowledge. Use specific examples to demonstrate your leadership skills and operational management experience.
Showcase Your Problem-Solving Skills: Since the role involves managing incidents and problems, include examples of how you've successfully resolved issues in previous positions. This will show your proactive approach and resilience, which are crucial for this role.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work at Jet2.com and Jet2holidays and how you can contribute to their mission.
How to prepare for a job interview at Jet2.com Limited
✨Showcase Your Leadership Skills
As an IT Senior Service Analyst, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams or projects in the past, focusing on your proactive approach and resilience.
✨Understand Stakeholder Management
Familiarise yourself with effective stakeholder management techniques. Be ready to discuss how you've built positive relationships with internal stakeholders and how you can apply this experience at Jet2.com.
✨Highlight Your IT Service Management Experience
Make sure to emphasise your experience in IT Service Management roles. Be prepared to discuss specific processes you've defined or improved, and how these have positively impacted service delivery.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of IT infrastructure and operations. Expect questions that assess your understanding of service transition and performance improvement initiatives.
