At a Glance
- Tasks: Deliver top-notch IT support and ensure reliable technology for exceptional customer service.
- Company: Join Jet2.com, a leading travel company with a focus on innovation and teamwork.
- Benefits: Enjoy profit sharing, annual pay reviews, and exclusive discounts on flights and holidays.
- Other info: Travel opportunities and career growth await in a vibrant work environment.
- Why this job: Be part of a dynamic team that enhances travel experiences for millions.
- Qualifications: Experience in MS 365, end-user support, and strong people skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Senior IT Field Services Engineer, our IT Field Services Engineer plays a key role in delivering outstanding customer service across a highly skilled IT Support Team. You will ensure colleagues across Jet2.com, Jet2holidays and the wider group have the reliable technology they need to deliver exceptional service to our customers.
As our IT Field Services Engineer, you’ll have access to a wide range of benefits including:
- Access to a generous discretionary profit share scheme
- Annual pay reviews
- Colleague discounts on Jet2.com flights and Jet2holidays packages
What you’ll do:
- Regularly travel to both UK and overseas bases.
- You’ll proactively visit sites to complete scheduled work, break/fix responses and take part in company-wide projects, ensuring equipment is tested, compliant and ready to support operational teams.
- You’ll carry out Site Health Checks, support Service Improvement activity, and resolve incidents efficiently - always keeping the end customer experience in mind.
- You’ll build and maintain strong professional relationships with colleagues across different bases, acting as a trusted on-site IT presence and a positive representative of the IT department.
What you’ll have:
- This role suits someone who enjoys working independently, is confident managing their own workload and projects, and is able to take full ownership of tasks from planning through to delivery.
- You’ll also have excellent people skills, strong organisation, and the confidence to work both autonomously and as part of a wider team.
- Technically, we welcome candidates with strong experience in MS 365 and general end-user device support, along with basic knowledge of Networking, Cabling and Patching (LAN, TCP/IP, DHCP, DNS, VPN).
- Be a versatile engineer who enjoys hands-on work across multiple locations, contributes effectively to large-scale IT projects, and adapts to different operational environments.
- Have a commitment to knowledge sharing, continuous improvement, and effective workload management is essential.
- Experience with ServiceNow and ITIL principles would be beneficial.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
IT Field Services Engineer in England employer: Jet2 Com Limited
At Jet2.com and Jet2holidays, we pride ourselves on being an exceptional employer that values our IT Field Services Engineers as key contributors to our success. With a vibrant work culture that encourages professional growth and offers generous benefits such as a discretionary profit share scheme and annual pay reviews, we ensure our team members are well-supported in their roles. Our commitment to employee development, coupled with the opportunity to travel and engage with diverse teams across the UK and overseas, makes this an exciting place to advance your career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Services Engineer in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Jet2 Com Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Jet2 Com Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Jet2 Com Limited!
✨Direct Apply to Jet2 Com Limited
Let's not forget to apply directly through the Jet2 Com Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Services Engineer in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Jet2 Com Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Jet2 Com Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Jet2 Com Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
