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- Tasks: Deliver top-notch IT support and ensure reliable technology for exceptional customer service.
- Company: Join Jet2.com, a leading travel company with a focus on innovation and teamwork.
- Benefits: Enjoy profit sharing, annual pay reviews, and exclusive discounts on flights and holidays.
- Why this job: Be part of a dynamic team that enhances travel experiences for millions.
- Qualifications: Experience in MS 365, end-user support, and strong people skills are essential.
- Other info: Travel opportunities and career growth await in a vibrant work environment.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Senior IT Field Services Engineer, our IT Field Services Engineer plays a key role in delivering outstanding customer service across a highly skilled IT Support Team. You will ensure colleagues across Jet2.com, Jet2holidays and the wider group have the reliable technology they need to deliver exceptional service to our customers.
As our IT Field Services Engineer, you’ll have access to a wide range of benefits including:
- Access to a generous discretionary profit share scheme
- Annual pay reviews
- Colleague discounts on Jet2.com flights and Jet2holidays packages
What you’ll do:
- Regularly travel to both UK and overseas bases.
- You’ll proactively visit sites to complete scheduled work, break/fix responses and take part in company-wide projects, ensuring equipment is tested, compliant and ready to support operational teams.
- You’ll carry out Site Health Checks, support Service Improvement activity, and resolve incidents efficiently - always keeping the end customer experience in mind.
- You’ll build and maintain strong professional relationships with colleagues across different bases, acting as a trusted on-site IT presence and a positive representative of the IT department.
What you’ll have:
- This role suits someone who enjoys working independently, is confident managing their own workload and projects, and is able to take full ownership of tasks from planning through to delivery.
- You’ll also have excellent people skills, strong organisation, and the confidence to work both autonomously and as part of a wider team.
- Technically, we welcome candidates with strong experience in MS 365 and general end-user device support, along with basic knowledge of Networking, Cabling and Patching (LAN, TCP/IP, DHCP, DNS, VPN).
- Be a versatile engineer who enjoys hands-on work across multiple locations, contributes effectively to large-scale IT projects, and adapts to different operational environments.
- Have a commitment to knowledge sharing, continuous improvement, and effective workload management is essential.
- Experience with ServiceNow and ITIL principles would be beneficial.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
IT Field Services Engineer in England employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Services Engineer in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Jet2.com or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT scenarios. Think about how you'd handle specific tech issues or customer service situations. We want you to show off your problem-solving skills and how you keep the end customer in mind!
✨Tip Number 3
Show your passion for technology! During interviews, share examples of projects you've worked on or new tech you've explored. This will demonstrate your commitment to continuous improvement and knowledge sharing, which is key for us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Jet2.com and Jet2holidays.
We think you need these skills to ace IT Field Services Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Services Engineer role. Highlight your experience with MS 365, end-user device support, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention your people skills and ability to work independently, as these are key for us.
Showcase Your Technical Skills: Be sure to include any technical skills that relate to the job description, like Networking, Cabling, and Patching. If you have experience with ServiceNow or ITIL principles, shout about it! We love candidates who are technically savvy.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Jet2.com Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS 365 and end-user device support. Be ready to discuss your experience with Networking, Cabling, and Patching. They’ll likely ask you technical questions, so being well-prepared will show you’re the right fit for the role.
✨Show Off Your People Skills
Since this role involves building strong relationships with colleagues, be prepared to share examples of how you've successfully collaborated in the past. Highlight your excellent communication skills and how you’ve contributed to a positive team environment.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you resolved IT issues efficiently. Be ready to explain your thought process and how you kept the end customer experience in mind. This will showcase your ability to handle incidents effectively.
✨Emphasise Your Commitment to Improvement
Talk about your dedication to continuous learning and knowledge sharing. Mention any experiences with ServiceNow or ITIL principles, as these will be beneficial. Showing that you’re proactive about improving processes will set you apart from other candidates.