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- Tasks: Join our Dispatch team to ensure safe and efficient aircraft turnaround at Gatwick Airport.
- Company: Exciting opportunity with Jet2.com, a leading airline in the UK.
- Benefits: Earn £18.11 per hour plus bonuses, enjoy 34 days holiday, and great discounts.
- Why this job: Be part of a dynamic team that helps customers start their holidays with a smile.
- Qualifications: Experience in Ground Operations and strong teamwork skills are essential.
- Other info: Flexible shifts with excellent career growth and support for mental health.
Salary: £18.11 per hour plus unsociable shift allowance
Contract Type: Permanent
We have a fantastic opportunity to join our Dispatch team at our 14th UK base, London Gatwick Airport! As a member of our Ground Operations Team at London Gatwick Airport, our Dispatch colleagues play an essential role in ensuring the safe and efficient turnaround of our aircraft to meet our on‑time performance and safety standards, as well as customer facing duties by assisting our customers with the check‑in & onboarding processes, managing queues and welcoming customers as they arrive at the airport.
What will you do in the role?
- Facilitate our aircraft turnaround, working with all teams involved in the turnaround, including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams.
- Performing pre‑flight check requirements, preparing accurate loading documentation including trim calculations and loading instructions.
- Work to legal regulations and company requirements; operating all equipment in a safe manner and maintain a clear and safe working environment for you and your colleagues.
- Welcome customers as they arrive for check‑in, offering assistance and support at both self‑service kiosks and manned check‑in desks, while also managing queues efficiently.
- Assist on departure with the boarding of our flights and support our customers when they arrive back from their holiday.
- Ensure the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.
This is a rostered role that requires shift working, so flexibility is required. Working patterns are usually 4 shifts in a row, followed by 2 rest days, but patterns may vary to meet operational needs. Extra rest days may be added during the season.
What are the key skills/experience you'll already have?
- The successful candidate will have previous experience within a Ground Operations environment, and will possess an understanding of the technical aspects of the aircraft turnaround process.
- You will ideally have previous dispatch or turnaround supervisory experience.
- With a positive and conscientious approach, you will have strong teamwork skills.
- You will also have the ability to organise and prioritise effectively to ensure the safety of our customers, yourself and your team.
- For all our airside roles you must hold a full UK Driving Licence and the ability to pass a Medical, administered by the airport.
What can we offer you?
- Hourly rate of £18.11 per hour plus an additional £4.53 per hour for unsociable hours (hours worked between 11:00pm - 04:59am).
- 30 or 37.5 hour per week permanent contract.
- Discretionary profit share bonus scheme.
- 34 days holiday entitlement per annum (pro rata for part time hours).
- Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Access to Mental Health First Aiders.
- Many retail discounts on travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!
Dispatchers: London Gatwick Airport employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatchers: London Gatwick Airport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at London Gatwick Airport. A friendly chat can open doors and give you insider info about the Dispatch role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of aircraft turnaround processes. Show us you know your stuff and can handle the technical aspects of the job with confidence!
✨Tip Number 3
Practice your customer service skills! Since you'll be welcoming customers and managing queues, think of scenarios where you can demonstrate your ability to stay calm and friendly under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Jet2.com and Jet2holidays.
We think you need these skills to ace Dispatchers: London Gatwick Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Ground Operations or dispatch roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at London Gatwick Airport and how you can contribute to our Dispatch team. Keep it friendly and professional!
Showcase Teamwork Skills: Since teamwork is key in this role, mention any experiences where you’ve successfully worked with others. We love seeing candidates who can collaborate effectively and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dispatcher at London Gatwick Airport. Familiarise yourself with the aircraft turnaround process and the importance of teamwork in ensuring safety and efficiency. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Dispatcher, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlighting your ability to manage queues and assist customers will demonstrate that you can deliver the friendly service they expect.
✨Emphasise Teamwork and Flexibility
This role requires strong teamwork skills and the ability to adapt to changing situations. Be ready to discuss how you've worked collaboratively in previous roles and how you handle shift work. Mention any experience you have with managing diverse teams or working under pressure, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Dispatch team, the company culture, or the training process. This shows that you're engaged and serious about the position. Plus, it gives you a chance to assess if this is the right fit for you too!