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- Tasks: Ensure safe aircraft turnaround and assist customers at Edinburgh Airport.
- Company: Join Jet2.com, a leading airline known for its VIP customer service.
- Benefits: Earn £16.17 per hour plus extra for unsociable hours, with great perks.
- Why this job: Be part of a dynamic team and make travel easier for customers.
- Qualifications: Experience in Ground Operations and a full UK Driving Licence required.
- Other info: Flexible shifts with opportunities for career growth and discounts on holidays.
The predicted salary is between 16 - 20 £ per hour.
Salary: £16.17 per hour plus £4.04 per hour unsociable shift allowance. Contract Type: Fixed Term.
At Jet2.com we are proud to deliver a VIP service to our customers. We have a fantastic opportunity as a Customer Helper-Dispatcher at Edinburgh Airport. As a member of our Ground Operations Team at Edinburgh Airport, our Dispatch colleagues play an essential role in ensuring the safe and efficient turnaround of our aircraft, as well as taking on customer-facing duties, assisting our customers with the check-in process, managing queues and offering assistance as they arrive at the airport.
What will you do as a Dispatcher?
- Facilitate our aircraft turnaround, working with all teams involved in the turnaround, including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams.
- Perform pre-flight check requirements, preparing accurate loading documentation including trim calculations and loading instructions.
- Work to legal regulations and company requirements; operating all equipment in a safe manner and maintain a clear and safe working environment for you and your colleagues.
- Welcome customers as they arrive for check-in, offering assistance and support at both self-service kiosks and manned check-in desks, while also managing queues efficiently.
- Ensure the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.
This role is available on a 37.5 hour per week fixed term contract basis. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.
Skills/Experience
- Role Model behaviours and ambassador for the Jet2 brand and ethos.
- Previous experience within a Ground Operations/Airside environment.
- Understanding of the technical aspects of the aircraft turnaround process.
- A positive and conscientious approach.
- Strong teamwork skills and the ability to organise and prioritise effectively to ensure the safety of our customers, yourself and your team.
- For all our airside roles you must hold a full UK Driving Licence and the ability to pass a Medical, administered by the airport.
What Can We Offer You?
- Hourly rate of £16.17 per hour plus an extra £4.04 per hour for unsociable hours (hours worked between 11:00pm - 04:59am).
- Free Car Parking for all our colleagues at the airport.
- Rest areas to relax during breaks and free refreshments during your shift.
- Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
- Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
- Annual pay review, our famous Red uniform, paid training course & much more!
Dispatchers: Edinburgh Airport employer: Jet2.com Limited
Contact Detail:
Jet2.com Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatchers: Edinburgh Airport
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jet2.com on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to ground operations and customer service. We recommend role-playing with a friend to get comfortable with your answers and show off your teamwork skills.
✨Tip Number 3
Dress the part! When you land that interview, make sure to wear something smart and professional. It shows you’re serious about the role and ready to represent the Jet2 brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Jet2 team!
We think you need these skills to ace Dispatchers: Edinburgh Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispatcher role. Highlight any relevant experience in Ground Operations or customer service, and don’t forget to mention your teamwork skills. We want to see how you can contribute to our fantastic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the Jet2 brand. Share specific examples of how you've delivered excellent customer service or worked effectively in a team. We love a good story!
Showcase Your Flexibility: Since this role involves working shifts, make sure to mention your flexibility in your application. Let us know that you’re ready to work weekends and bank holidays, as we need dedicated team members who can adapt to our 24/7 operation.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Jet2.com Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Dispatcher role at Jet2.com. Familiarise yourself with the aircraft turnaround process and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Teamwork Skills
As a Dispatcher, you'll be working closely with various teams. Be prepared to share examples of how you've successfully collaborated in previous roles. Highlight your ability to communicate effectively and prioritise tasks to ensure safety and efficiency.
✨Demonstrate Your Customer Service Mindset
Jet2.com prides itself on delivering a VIP service. Think of specific instances where you've gone above and beyond for customers. This will illustrate your commitment to providing excellent service and align with the company's values.
✨Prepare for Shift Flexibility Questions
Since the role involves working unsociable hours, be ready to discuss your availability and flexibility. Show that you're willing to adapt to the rostered shifts and explain how you manage work-life balance while maintaining a positive attitude.
